Porter Moving & Storage Out Of Buisness

Michael is a very pleasant and knowledgeable guy. He was there on time with 6 great guys and two trucks. The move went smoothly and couldn't be happier. They are a young company and working hard to make a great company. Would recommend them. His price was good and the move was great. Thanks Michael and good luck in growing your company.

Do not use this company. They charged my deposit twice on my visa and won’t refund me. Michael won’t answer my calls and when he calls back always has an excuse why I haven’t seen the credit back on my visa. He promised me yesterday he would do an email transfer which I still haven’t gotten. They also charged my visa in full for the move the week before they actually moved me. My quote said they would arrive at 8-9am. They showed up at noon after I had to call multiple times to find out where they are. My quote said they would have wardrobe boxes, mattress covers and runners to protect flooring none of which they had.

VERY BAD EXPERIENCE THIS COMPANY DAMAGED 27 PIECES OF OUR ANTIQUE FAMILY FURNITURE SOME OF IT SO BAD WE HAD TO GET PROFESSIONALS TO REPAIR IT. DO NOT RECOMMEND THEM TO ANYONE. THEY WERE NOT PROFESSIONAL WITH US LOADED OUR GOODS IN A RAIN STORM, WATER DAMAGE GOUGES IN THE WOOD NOT REPAIRABLE BY PORTER. THE WORKERS WHO UNLOADED THE TRUCK AND BROUGHT STUFF INTO THE HOUSE BANGED THINGS OFF THE WALLS. ONE OF THE WORKERS CARRIED A HEAD BOARD AND FOOT BOARD AT THE SAME TIME MAKING MARKS ON THE WALLS AND AFTER BEING CONFRONTED DID THE SAME THING AGAIN.IF THIS IS WHAT YOU CALL A GOOD MOVER WHO WAS SUPPOSE TO TRAIN HIS PEOPLE IT WAS NOT VERY WELL DONE.

It started off well. Mike came and quoted for the small job. Then we had 3 young men, 2 with their first week on the job. They were nice and certainly friendly. They were a bit disorganized, but all in all they did a decent job, even though I had to pay extra for the time. I was certainly OK with that.

Nice charismatic guy, for sure. But if something goes wrong you might be on your own, too bad.

Hi Michael

Just wanted to say thank you so much for all of your help and support during our move. You and your crew were outstanding. Please tell Jonathan, kyle and navell (my apologies if I didn't spell navel correctly ) for all of there excellent hard work, they were amazing yesterday.  Next year when we move again please make sure we get the same crew.

All the best 

Felicia

We retained Porter Moving as our professional moving service when we sold our home. We had not purchased our next property yet. Porter Movers were flexible, helpful and supportive when our move date and the contents to be moved kept changing. We will recommend them to everyone we encounter who is moving. A pleasure to work with everyone there!

Updated: Sept 10 2015 I agreed to retain Porter services for a 15KM move. They attended my house, viewed furniture and estimated 7 hours plus or minus 1 hour, for 3 men to move everything. I outlined all items to be moved in detail and explained that it was a move into a 3 storey townhouse. The move took 12 hours, we had to assist them to shrink wrap and move boxes because it took so long. I ended up with a broken imported table, (which they said their insurance would repair) They chipped glass shelving, marked walls and furniture, stained rugs from tar on their shoes and in the moving truck and left one large vitrine in the garage, asking for an additional fee to disassemble and move it in the house although they had seen it when they quoted and never expressed any concerns about moving it. I outlined my dispute concerns to Porter however he went ahead and charged my credit card for $1,500 without my agreement.
Update: Sept 9 2015. They came to my home after my Homestar review and agreed that I was right. However they did not follow through on anything that we agreed to. I was overcharged, substantially, without my authorization, the table repair was a mess. The vitrine sat in my garage until I arranged and paid to move it into the house.
The move was catastrophic.

Edit: The issue described has been promptly rectified to customer satisfaction with the company management.

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The service crew showed up over an hour late, very arrogant. I requested a follow up call with management, dead end.
Better take business somewhere else, I can not recommend their service to anyone.

Excellent customer service and value. Had a great move today with Porter. Everyone I spoke with at the company was very professional and friendly. The movers were nice, hardworking, and very careful with heavy and fragile objects.