Private User reviews Airdrie, AB Joined 2020/09/11

0/10

Airdrie

09/11/2020

The company advertises free delivery to Calgary and Area. When I purchased the products online, the delivery charge was free. After contacting the company by phone, I was informed there would be an additional charge for delivery.

Job Price

Approximate cost of services:: $556.00

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Kevin from Calgary

5 reviews Calgary, AB Joined 2014/02/08

1/10

Purchased and Delivered Drywall

Drywall Contractors review in Calgary

11/08/2016

ADSS had a free delivery offer before Christmas, which was going to save me $50. The ordering process was great (why I'm giving them two stars), but once the delivery happened is when things started going downhill. They arrived on time, but they damaged the drywall and my ceiling when moving it into the house.
Ceiling Damage:
i.imgur.com/lu4qTqk.jpg
i.imgur.com/iFiG8Sh.jpg

Drywall Damage:
i.imgur.com/iFiG8Sh.jpg

They then leaned the stack of drywall right up against an electrical outlet, causing the one water-resistant board that I had ordered to be crushed:
i.imgur.com/jCl8RYf.jpg

The first sheet that came in was the one at the top of the stack on the truck, which they transported it good face up, so it ended up damaged by the straps, etc:
i.imgur.com/TlEgoDM.jpg
i.imgur.com/Ac5G417.jpg
i.imgur.com/dwamscH.jpg
i.imgur.com/HkDX92e.jpg

When I originally ordered the drywall and materials, I had asked if it was ok if I could return the unused materials late. They said it would be ok, but what they failed to mention was the 15% restocking fee. I returned some boxes of no-coat and drywall compound, and the cost of the restocking fee was about $35. So less what I saved on the delivery means I saved $15, less the damaged sheets of drywall, I'm pretty sure I ended up with the short end of the stick on this deal.

Job Price

Approximate cost of services:: $800.00

0 of 1 people found this review helpful.

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Company Response

Thank you Kevin for the review.

I took a look at your order and noticed you placed this order back in December of 2013. I am sorry to hear you had a bad experience. Our company has grown since you ordered. We have implemented procedures and training to eliminate damage in transport and delivery so an experience like yours will not happen again.

Unfortunately our refund policy is still the same. The 15% restocking fee only applies when product is returned beyond 30 days from date of purchase. Since you returned the items in April of 2014, this was applied. This fee should have been mentioned up front and I apologize this was not the case. We have now made an effort to display our refund policy prominently in store and on all receipts.
I believe if you try ADSS Building Supplies again, we can make up for this experience. If you need anything, feel free to give us a call.

Kind regards,
Kenley

Stephan from Calgary

3 reviews Calgary, AB Joined 2014/11/08

10/10

Excellent service and delivery with ADSS building supply

Building Supplies and Hardware review in Calgary

12/30/2015

I've been buying my material from Alberta drywall now for over 3 years now. They did hundreds of delivery for us and I was happy with everyone of them. There always on time and always professional they take really good care of there customer and the girl at the front desk are amazing they always smile and you always feel welcome when you walk in the door. I highly recommend ADSS building supply I've tried multiple supplier before them and trust me Alberta drywall is the best service I found in town. And on top of that they have one of the biggest show room for drywall tools in town if they don't have what you need no body else does. If you never experience there service I highly recommend to give it a try you won't regret, Stephan (pw&c)

Job Price

Approximate cost of services:: $1.00

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Company Response: Thanks Stephan for leaving a review, and mentioning our ladies at the order desk. You’re right, they are always smiling! The team here at ADSS Building Supplies is always thrilled to hear such good feedback, and are happy you have chosen us for your drywall deliveries. Next time you’re here at our showroom, you should take a look at our new Columbia Taping Tool display! We hope to continue working closely with you in the future.

jen hardy from Calgary

10 reviews Calgary, AB Joined 2013/09/16

First Review

10/10

bought drywall

Drywall Contractors review in Calgary

10/11/2013

We bought drywall from Alberta Drywall and had them deliver it to our house as well for a basement reno.
They had great prices and great service.
thanks Alberta Drywall.

Job Price

Approximate cost of services:: $1,200.00

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Company Response: Thank you Jen for the review.
I am glad you had a great experience with your drywall delivery! We strive to always have amazing service with the best price possible. Stop by our showroom sometime and say hi... we have doughnuts every Friday!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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