We purchased a house and inherited a lease of a tankless boiler from MorEnergy, which has since been bought out by National Home Services (NHS). The lease was through Maxium Financial. NHS is easily the most unprofessional company I have had the displeasure of dealing with. Firstly, they nearly always have "longer than average call volumes" - so count on waiting on hold a long, long time. Secondly, I have never been given such an incredible run-around by a service company. Our boiler has made a loud screaming noise ever since we bought the house. Over a 2-month period, NHS visited 5 times to try to repair it. Each time they made us sit around for a 4-hour window and showed up near the end (twice, they were no-shows entirely). After 2 months they were still not able to repair the unit. They then refused to let us out of our lease, insisting we had to sign a new contract with them to get a new boiler. I escalated it to their management and response times were extremely slow and full of red tape and run-arounds.
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