Restoration 1 Durham

Fire & Water Damage Restoration
111 Industrial Dr Whitby ON L1N 5Z9
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98%

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Reviews by rating (past 12 months)
Best of 2017 winner 2 timesBest of 2017winner 2 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Restoration 1 Durham

Average customer rating:
9.9 10 (46 reviews)

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Private User
Private User
Private User reviews Welland, ON

First Review

10/10

Mold removal

Really great service, kind people no struggle no issue, work well done help appreciated thank you.

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Company Response

Thank you so much for taking the time to share your experience with Restoration 1 Durham. We take pride in knowing our customers are happy with our services.

HomeStars in Toronto
HomeStars in Toronto
0 reviews Toronto, ON
10/10

Basement clean up

Michael is incredibly professional. He has had to visit a few times due to a leak in our basement and he always produces excellent work.

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Company Response

We really appreciate you taking the time to share your experience with the HomeStars community. It was a pleasure to assist in your time of need.

Ramee.Arbaji
Ramee.Arbaji
0 reviews Pickering, ON
10/10

Flooded Basement Restoration

Great job. Called Michael to take a look at a sewage back up flood in the basement. He came same day checked it out and gave me some thinking time before confirming. Did not feel pressured and he answered my questions every time I called. Came the next day to clean up and did a great job cleaning it was as if there was no flood. (besides the removed flooring and dryway)

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Company Response

We appreciate your review and it means a lot to us. Thank you for choosing Restoration 1 Durham!

Matthew
Matthew
1 review Whitby, ON
9/10

Door & carpet installation

Replacing carpet on the stairway by the entrance -> this went fine
Installing a fire door in the basement -> this was originally not done correctly, but was promptly followed up on

I will definitely reach out to R1D again

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Company Response

Thank you for taking time to share your review with the community. We look forward to working with you again.

ramee
ramee
0 reviews Toronto, ON
10/10

Water damage

Water leakage and they came in to clean up, remove and ensure area is dry.

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Company Response

It was our pleasure to assist your family in time of need

lyndastandish
lyndastandish
0 reviews Whitby, ON
10/10

Mild restoration

Friendly, polite service. Came when they said they would and did the work quickly and efficiently. Very clean.

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Company Response

Thank you! We greatly appreciate your time to write a review. It was a pleasure working for you.

Lindsay C.
Lindsay C.
2 reviews Toronto, ON
10/10

Two toilets overflowing and leaking into basement

We had a dinner party of 28 people on Wednesday night. After our guests left, we noticed around 9:45pm that both bathrooms on the ground floor were completely overflowing with toilet bowl dirty water onto the floors and into our basement storage and electrical panel room. It was a massive emergency. My plumber was able to get in touch with Restoration 1 as they offer 24/7 services. They had send our technician over in under a hour. Exactly as promised.
Our technician was professional, calm and logical. He was working till 3am trying to manage the water, smell and mess. HE NEVER EVER COMPLAINED. NOT EVEN ONCE. It did not matter that it was the middle of the night. He was professional and followed through with everything he said he would. We could not find the problem that evening so he was called back to the job the next morning when we had more water overflowing again on to the floor. It was a BIG mess and job for him. He worked all day after a very late night working (he probably got only 3 hours of sleep). His knowledgeability in his trade is what made me trust him. I would suggest Restoration 1 to anyone.

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Company Response

Thank you, it was a pleasure to assist in your time of need.

Basement restoration in Scarborough
Basement restoration in Scarborough
1 review Toronto, ON
10/10

Restoration after a basement flood

Hilary came right away to assess our problem! She was very knowledgeable. She told us about vinyl plank flooring that is 100% waterproof. We will definitely buy this!
She sent 2 men to rip up the wet carpet and underlay. They took it away in their truck. They helped us to move some furniture. They sprayed the floor with an organic mold killer.
They cut out some of the drywall.
Hilary gave us the name of a person who could repair the drywall.

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Company Response

Happy to assist and it was great working with you.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

A god send

I feel like there are no words appropriate enough to express how pleased I am with this company. Wow! They were on scene faster than I could dial the number. They were prepared with all tools needed to get the job done. The communication from beginning to end was unlike any company I've ever dealt with. Patient, kind, attentive, passionate, positive. This is the team!

I highly recommend them

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Company Response

Thank you very much for such a great review, we really appreciate it! We work hard to ensure that we provide our best when do what we love to do. We are happy it was reflected when assisting in your time of need.

Regards,

Restoration 1 Durham

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Restoration 1 Durham

At Restoration 1 Durham we specialize in water damage restoration services. We also offer mould remediation, fire and smoke clean up and storm response services. We take care of cleaning up any water leak with our extraction services and state of the art drying systems. We can help you to remove all the water from your carpets, floors, walls and furniture to restore your home or office to its original condition or even better. We perform restoration services for both residential and commercial properties. No job is too big or too small for us. Since we work with the insurance company, but not for the insurance company, our commitment is to you, the property owner and your needs. Restoration 1 will take complete care and guide you through the entire process of getting your property back to normal as quickly as possible.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
* Water Damage Restoration * Sewage Clean-up * Flood pump-out and extraction * Mould Remediation * Fire & Smoke Clean-up
WEBSITE
https://restoration-1.ca
YEAR ESTABLISHED
3
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Cash, Insurance Claims, E-transfer
LICENSES
WRT, CMR, AMRT, FSRT
MEMBERSHIPS
IICRC, IAQA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.