Interior Decorating/ Colour Consult Home
Master Bedroom re-do was beautiful. She's skilled at colour choices. Where she falls short is in the details. Our pillow shams were missing an entire section of contrast fabric. She fixed the problem, sent it back BUT at our cost. But the outcome was beautiful so I didn't mind. 5 yrs later when the window sheers started to shred for no reason, she GRUDGINGLY agreed to obtain us more fabric. She made it clear that she was tooo busy for this (after having been her clients since 1999!). When I spoke to the manufacturer as to what I could do to prevent this from happening again, they advised that this fabric's composition makes it unsuitable for areas that have a lot of sun exposure. The fabric will disintegrate. Why didn't Gabriele, the expert, know this & give us different fabric to choose from? Then when the other window panel started to disintegrate 6 months later, she misled us & said the manufacturer no longer had fabric. I contacted them myself & found out there were 30 yards left. When I told her this, she said she could order it but we needed to buy 18 yards @ her marked up price. I had my very experienced seamstress measure out my panels & she only needed 11 yards. So after all the nonsense with this designer, I bought direct from the manufacturer, got 30% off the msrp,$300. & labour only cost me $140.!! She was charging $750.! For all of these reasons, we could never recommend her.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Deliver what clients order accurately. If you make a mistake, don't make them pay for the mistake. Treat long-time clients well. They helped you get your start & may lead to future clients.
- Any advice to offer fellow homeowners facing a similar project?
- Always get a 2nd quote even if the company was recommended by someone you know! We trusted she would be fair. We liked her & her ideas. Until time told us the truth about her & her expertise/ professionalism.
- Company Response
At Gabriele Pizzale Design Inc. we pride ourselves in our customer service. It was unfortunate that we were unable to resolve this situation.