In 2019 we hired Granstone to install the bathroom and kitchen countertops trusting the five star ratings we saw online. The work we received was very sloppy and unprofessional. They destroyed the vanities making room for the sink, they destroyed my first choice for the kitchen slabs requiring me to go and choose a new slab which I knew was less expensive but the owner, Derick, telling me it balances out when asked for the difference. On top of the damage they caused, the list of issues we encountered is endless. I honestly cannot list them all but here are the big ones: they chipped the master bathroom countertop and fixed it with glue which is very noticeable, they had all the correct dimensions but the stove insert was cut larger and with the attempts they made to try and fix things they ended up scratching the stove all over, to this day (2 years later) my countertops are still not sealed but they keep promising to come back and complete. I have messaged the owner more than seven times with his excuses ranging from blaming Covid19 to not having the necessary product. Fed up, I went to the office to inquire again but was told by the manager, Jamie, that Derick already completed the work. When I explained the situation to Jamie he was very apologetic and promised to come by and fix things but unfortunately by the time I checked in again I was told that he no longer works there. I'm still left with no seal on my countertop (which is bad and causes more countertop issues) and no one from Granstone seems to care about finishing the job.
It pains me to write a bad review and although the staff are very pleasant save yourself and stay away from this shop.
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