Granstone demolished and completely renovated our 30-year old kitchen in 2017, and I still absolutely love it. During the renovation, a high quality (and beautiful) stainless steel Moser pull out faucet and double sink were installed. I had a follow up issue recently with a leak from the Moser faucet, and I contacted Granstone to obtain a recommendation for a plumbing company since Moser is not a commonly-installed brand. Hailey was very pleasant, responding to my email within about 10 minutes, and helpfully supplying the names of companies that install Moser. I contacted Liquid Copper Heating and Plumbing company and spoke with the owner, Rob Fyfe. Rob came by on his way over to a major job elsewhere, checked it out, fixed the problem in 5 minutes, and explained how it could be addressed if it ever happened again (even leaving me the correct size allen key). He wouldn't accept any payment for the work (and I tried!). I was once more very impressed by Granstone, and now I'm also very impressed by Liquid Copper.
- Company Response
Thank you for the feedback. Renovations cannot always be a flawless process however, the Granstone team will always stand by to ensure any unforeseen issues are resolved. I am happy we were able to resolve the leaky faucet mystery.