Granstone

Countertops
2676 Mac Street Ottawa ON K1V 8V1
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Granstone

Average customer rating:
9.9 10 (133 reviews)

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Jennifer in Ottawa
Jennifer in Ottawa
2 reviews Ottawa, ON
10/10

Awesome Service!

Granstone demolished and completely renovated our 30-year old kitchen in 2017, and I still absolutely love it. During the renovation, a high quality (and beautiful) stainless steel Moser pull out faucet and double sink were installed. I had a follow up issue recently with a leak from the Moser faucet, and I contacted Granstone to obtain a recommendation for a plumbing company since Moser is not a commonly-installed brand. Hailey was very pleasant, responding to my email within about 10 minutes, and helpfully supplying the names of companies that install Moser. I contacted Liquid Copper Heating and Plumbing company and spoke with the owner, Rob Fyfe. Rob came by on his way over to a major job elsewhere, checked it out, fixed the problem in 5 minutes, and explained how it could be addressed if it ever happened again (even leaving me the correct size allen key). He wouldn't accept any payment for the work (and I tried!). I was once more very impressed by Granstone, and now I'm also very impressed by Liquid Copper.

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Company Response

Thank you for the feedback. Renovations cannot always be a flawless process however, the Granstone team will always stand by to ensure any unforeseen issues are resolved. I am happy we were able to resolve the leaky faucet mystery.

M
M
1 review Ottawa, ON
10/10

Absolutely Exceptional!

If you are looking for a company that will make you their absolute priority, this is it!

The selection of quartz and granite at Granstone is the best in the city. The staff are knowledgeable, attentive and passionate about design and interiors. You really get the sense that everyone there loves what they do. They were prompt with email replies and seemed just as enthusiastic about the design as I was. They offered suggestions for lay out which were thoughtful, functional and beautiful.

This company does every facet of renovation: construction, cabinetry, counters, tile, hardware. You could get everything you could every want here, including full design services and exceptional high end products at a very reasonable price.

They went above and beyond at every turn. When the slab I chose wasn’t big enough for my project, the owner called me and made their suppliers show room available to me (it is not normally open to the public) so I could pick any slab I wanted and still maintained the tight deadline. This is the kind of service you get with a small company where the owner is intimately involved with every aspect of his business.

Every interaction with this company exceeded my expectation. It was such a pleasure to work with Derek, Jen, Kandice and everyone else at Granstone.

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Company Response

Thank you for the great feedback. It was a pleasure working with you.

Spencer in Ottawa
Spencer in Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation

The team at Granstone were amazing to work with - very accomodating! Their showroom is very professional and when we didn't know what we really wanted (well my wife didn't), they asked all the right questions to get the answers needed to build a design. The delivered product was even nicer than we hoped for. Great work!

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Company Response

Hi Spencer. We are happy to work together with clients to ensure the final product exceeds expectations. It was a pleasure working with you. Thank you for choosing Granstone.

Karlene in Toronto
Karlene in Toronto
0 reviews Limoges, ON
10/10

Top Notch Experience

I recently chose to use Granstone for my kitchen countertops. We had done a lot of research and quoting around the city and found them to have the best options, timing and staff. I have dealt with at least 5 of their staff members (between sales, booking, Templating and installation) and I have been overwhelmed by the level of professionalism, knowledge, efficiency and great work done by their team. Our countertops have been installed and we are thrilled- they look amazing and we are so glad we chose Granstone for this project. I will recommend Granstone time and time again.

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Company Response

Hi Karlene, it was a pleasure working with you as well. Thank you for choosing Granstone.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Beautiful tiling and counter

Very happy with Granstone. They did a small counter and backsplash for me in my 1930s house. It looks great. They were good at figuring out the little challenges that always come up in an old house, the workers were neat and tidy, and the price was very fair.

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Company Response

It was a pleasure working with you.

J in Markham
J in Markham
0 reviews Markham, ON
10/10

Excellent granite counter top installation

Granstone finished the kitchen renovation jobs with high quality. Jennifer provided professional and helpful advice from start to end. We are very satisfied the counter top and backsplash material and installation. Highly recommended.

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Company Response

hi J. thank you for choosing us for your renovation. it was a pleasure working with you.

Scott in Ottawa
Scott in Ottawa
1 review , ON
10/10

Excellent Service and Professional Results

Our family has used Granstone for 2 renovation projects in our home. Kitchen counters and backslash as well as a complete MBR bathroom renewal. Granstone is an excellent company that provide professional and courteous service. Great, quality products from tiles to counter tops. In addition, their installation professionals are top notch and do quality work. Great results that we are so very pleased with. We highly recommend this company.

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Company Response

thank you Scott. hope to work with you again in the future.

RonAnn in Toronto
RonAnn in Toronto
0 reviews Ottawa, ON
10/10

Outstanding job

From our first encounter with Granstone we were so pleased. Jennifer was very knowledgable and helpful with our decision. We were never pressured as our experience in other places. They answered our questions and their prices were very comparable to others in the city, but their service was way above the others. WE had a snag in the installation because a piece of the counter was cut incorrectly and the installers would not install a defective cut piece and made sure it was recut and installed correctly and very professionally. My wife and I are very happy with our new kitchen and especially our new quartz counter tops.

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Company Response

it was a pleasure working with you

Julie in Ottawa
Julie in Ottawa
1 review Ottawa, ON
10/10

Brilliant service, excellent quality!

We had brilliant service from Hayley at Granstone and the team of installers. We were happy with the cost, service, follow-ups and the quality of the product. It was a great experience overall. The installers were helpful, polite, clean and efficient. The granite we chose was fantastic quality. Our kitchen and bathrooms are beautiful! Thank you!

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Company Response

thank you Julie. It was a real pleasure working with you.

Ehviator
Ehviator
3 reviews Ottawa, ON
10/10

Kitchen Renovation - New Countertops

After researching top-rated kitchen counter companies in Ottawa, we shortlisted Granstone as one of three companies from which to solicit quotes. We selected Granstone at the end of the day because of their outstanding service and the fact that they had the lowest quote for our new quartz countertop. Emily was fantastic from the outset...very knowledgeable, very helpful and supportive as we considered options and nailed down a solution. The whole process from start to finish was easy and stress-free. The installation team were true pros - respectful, professional, detail-oriented, and good spirited. The finished product looks great and we could not be happier. We fully recommend Granstone and would use them again in the future.

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Company Response

thank for the kind words

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granstone

www.granstone.ca
Granstone is an Ottawa based leading provider of custom and semi-custom granite and natural stone countertops for kitchen, bathroom and other residential and commercial applications. We approach each and every one of our projects as if it was our own, and strive to make the entire experience a positive one for our clients.

Unlike our competitors, we do not offer a one size fits all solution but instead tailor to your specific needs. By utilizing proven fabrication and installation techniques, we are able to deliver beautiful countertops while staying on budget every time.

Visit us at our showroom at 17 Enterprise Avenue, Unit I, Ottawa Ontario K2G 0A7.

CATEGORIES
Countertops
PRODUCTS
Quartz Granite Soapstone Quartzite Dekton Marble Mosaic Tiles Ledger Panels Subway Tiles Kitchen and Bathroom Cabinets
SERVICES
Countertop fabrication Countertop Installation Kitchen and Bathroom Cabinets Installation Renovations
BRANDS
MoSER Sinks and Faucets Silestone Caesarstone Hanstone Zenith LG Samsung TCE MSI Q Vicostone
WEBSITE
http://www.granstone.ca
YEAR ESTABLISHED
2009
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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