We’ve had carpet in our home for almost 25 years so the decision to install hardwood flooring was not only costly, but one that we spent a lot of time and research on.
Dean was highly recommended to us and while we had other estimates, there were many reasons why we chose Dean. He’s a very down-to-earth and friendly guy, very professional and experienced. I had so many questions and Dean answered every single one of them with the utmost patience. Renovations are stressful, and I think there were times when I even asked Dean the same questions!
We always wanted a modern baseboard design with no quarter rounds or shoe molding, which we actually hate! Dean and I discussed this at length and he explained that he could do as we wished, but there would be gaps. I was quite disappointed and thought about installing the baseboards without any shoe molding. I have to tell you – Dean knows what he’s doing! During the installation, I was shocked at how uneven our floors were. The gaps were very visible and in every single room! Thankfully we took Dean’s advice (at the 11th hour) and purchased shoe moldings. We were even able to find a design that was very discreet and matched our baseboards. We would have been extremely unhappy if we had just let Dean install the baseboards alone. We’re just glad that we took his advice!
We were still nervous right up until the day of installation, but Dean, Jason and Rachel arrived on time and were very focused on their job. They took the time to answer our questions and concerns (and we had many), and we learned a great deal about hardwood floors, installation, and the care and maintenance required.
We especially appreciated what an excellent communicator Dean is, to both his clients and his team. We knew exactly what time they would be arriving, what would be done, and the timeline for the project. They were extremely punctual and hard working. Whenever we had a request, it was noted and done, no questions asked, and more importantly, NO attitude!
They also did an amazing job on our fireplace area. Our fireplace stones are curved where they meet the floor and we had no idea what the finished result would look like. We had previous suggestions to cut the stone and slide the hardwood planks underneath, but we wanted to leave the fireplace intact and untouched.
What Dean and Jason did was scribe the planks. The edge of each plank was cut with small waves/ridges to match the curve of the fireplace stones. We actually watched Jason while he cut the planks and as you can see from the pictures, the result is amazing!! The workmanship which was time consuming and very detailed, far surpassed our expectations!
I’d like to add that we were in renovation mode for three months straight when Dean started, and we were anxious to complete everything. So when Dean finished ahead of schedule, we were so surprised. We were also lucky that Dean was able to accommodate us and have our hardwood and stairs done by mid December. This was a very busy time since apparently everyone wanted to wrap up their renovation projects before the holidays!
It’s unbelievable what a difference hardwood can make to a home. Our hardwood floors and stairs are absolutely stunning. We actually can’t stop staring at the results and have had many compliments!!
Although this review is a little late since we had to finish other renovations, we absolutely wanted to share our experience. Dean and his team did a fantastic job, we loved having them in our home, and we highly recommend Dean for any of the services he provides.