Crystaller Quality Sealing

Decorative Concrete
1244 Speers rd Oakville ON L6L 2X4
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Bronte Creek Subdivision in Oakville
Bronte Creek Subdivision in Oakville
13 reviews Oakville, ON
5/10

Concrete sealing

This company was highly rated and very reasonably priced. However, they came to seal the concrete in our backyard around our pool (1000 sq ft). They were timely - they power washed one day and came the next day to seal. Unfortunately it was hot and windy and when the seal dried it was bubbled up and not looking great. When I called to get it fixed they said they would come back in two weeks but didn't. I was disappointed in the service. They were timely but didn't follow through.

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Company Response

To "Bronte Creek Subdivision in Oakville".

There must be some misunderstanding or miscommunication. If a client reaches out to us with a question, concern or problem, we ALWAYS reply and address the situation. This is one of many things we pride ourselves on at Crystaller Quality Sealing...Our outstanding customer service and follow ups.

Bubbles sometimes appear after sealing due to weather conditions. Usually bubbles will dissipate on their own within a few days. We ask customers to keep an eye on the sealed surface and If the bubbles are still present after a week or so, we send a crew out to fix the problem. We don't walk away or leave a customer hanging without a resolution.

Crystaller Quality Sealing has built up a pristine reputation since 2008 for delivering exceptional service and a quality job every time. We are the "Go To" company for concrete and interlock cleaning and sealing. We take as much pride in completing a 70 sqft job as we do a 7000 sqft job. This is why we have been able to build a successful business with many repeat clients and their referrals to neighbours, family and friends.

"Bronte Creek Subdivision in Oakville", if this is a legitimate review, kindly contact our office. We would love the opportunity to come out, inspect your surface and resolve any issues you have. It's what we do!

Steve