Ontario Downspout Service

Gutters & Eavestroughs
260 Bartley Drive Toronto ON M4A
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Gutters & Eavestroughs
Ontario Downspout Service
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Reviews for Ontario Downspout Service

Average customer rating:
10 10 (206 reviews)

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KevinJ/Danforth-Coxwell
KevinJ/Danforth-Coxwell
6 reviews Toronto, ON
10/10

Replace Eavestroughs, Siding and Roof

This started as an eavestrough replacement project or so I thought. Mark from Ontario Downspout did a through check of siding and roofing and correctly recommended replacing them all.
I chose Ontario Downspout Services on the basis that they provided all 3 services that I needed (saving me time, money and hassle) and on basis of their stellar reviews on HomeStars. I did not get any other quotes.
My faith in Mark and his crew was rewarded many times over. They were very professional, polite, prompt, friendly and most of all hard working (sun up to sundown each day)! They are a true credit to their profession. Mine is a small house but a huge job which took about 8 days total. There was a lot of demolition (years of decay and poor repairs) before the real work even started.
Mark consulted me on his recommendations and walked me through the process. Other than that, I just let him and his crew do their work. No babysitting required. Just check-ins and progress reports as needed. This is Mark's family business and he was on site working alongside his crew the whole time. He really cares about his work and his clients.
Attention to detail was always top of mind for Mark and crew. No corners were cut. Even cleanup (daily and after the job was done) was immaculate.
You get what you pay for. This is not an inexpensive job no matter how you look at it. Best to get it done right the first time with Ontario Downspout. The improved curb appeal and added value from having proper infrastructure is many times over the cost of the job.
If you are in the market for any of eavestrough, siding and/or roofing, I recommend that you stop searching for a contractor. You need only place one call. To Ontario Downspout. You'll be glad you did!

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Company Response

Thank you so much for this incredible review. Im truly taken aback by the detail and effort you put in to writing this review. A project like this highlights all of the work we can do. It was a pleasure working with you. It means a lot to us that you would recommend us. Can't wait to see you in the fall. Thank you again.

Private User
Private User
0 reviews Toronto, ON
10/10

Great Service

Ontario Downspout Service is a knowledgeable, highly professional company. Mark, Harvey and their great Team came when they said they would, and stayed until the exterior aluminum work was done. Fast and clean. They considered neighbours needs and took time to discuss various options with us to get the best results. The materials and the labour are top drawer. I can confidently refer them to family and friends. Well done, gentlemen!

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Company Response

Ty so much for the incredible review. We're continuing to satisfy our clients at ever turn. We'll continue to provide the best materials and service to ensure our continued success. It great to know you would recommend us to family and friends. See you in the fall for a cleaning.

Private User
Private User
Private User reviews Toronto, ON
10/10

Roofing

The team came out on a day when rain was possible however they completed the roof before any rain hit.. They came back a second time to replace the flat portion of the garage roof and spent a lot of time on it due to the complexity of the flashing.
I originally used ODS for my eavestrought replacement and I remember being told they are not the lowest price on the market. I was pleased with their work so I used them for my roof. To my untrained eye, the job is excellent and they left the job site clean.

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Company Response

Thank you so much for the review. It's great to know we're having our clients use our services again. It's great to know you appreciate our quality. Can't wait to work with you again. As always it's great to know you would recommend us to family and friends.

Private User
Private User
Private User reviews Oakville, ON
10/10

Best contractors we have ever worked with!

Our project was a complicated 7-day job that included replacing a leaky flat roof and deck, as well as installing new aluminum siding and soffit. Mark and his team were professional and helpful from the planning stages through to installation and completion. Mark took the time to visit the site several times to support us with the design and selection of materials and finishes. When it came to installation, the team continued to consult with us to ensure there were no surprises. The project was started in line with the target date, the team showed up every day on time, finished on budget and within the estimated time frame, and left a spotless worksite every day. They take pride in their work and have incredible attention to detail. Overall, we appreciate Ontario Downspout’s professionalism and quality of work, and would recommend them with zero reservations!

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Company Response

Thank you so much for this incredible feedback. It was our pleasure to help you with this complex project. Our goal is satisfy every client and ensure they are happy and informed. Can't wait to work with you again. It's great to know you would refer us to family and friends. See you soon.

DMA
DMA
3 reviews Toronto, ON
10/10

Metal roof, flat roof

I have never been as happy with a home improvement company as I have been with Ontario Downspout Service. They did my eaves, soffits, and downspouts a few years ago, and I was so impressed with them that they were the first and only company I wanted to do my roof when the shingles needed replacing this year after springing leaks over the winter. ODS came out immediately to do emergency repairs, even though we were not yet under contract to do the roof in the spring/summer.

My roof is complicated in that half of it is peaked, and the other half is flat, like many homes around the GTA. I wanted to do metal for both parts---so as to never have to think about re-roofing again in my lifetime---but Mark (the son in this father-son company), after spending significant time to investigate the best metal configuration to meet my desire to have a long-lasting roof with space for a lot of insulation underneath, wisely advised that metal for the flat part would be a very expensive ordeal, with probably not much gain over a traditional flat roof given the quality of products and guarantee ODS provides for flat roofs. Despite a complex metal roof over the flat half probably gaining him a huge profit, he put my needs first; that is not something that can be said about a lot of companies. So, I went with metal shingles on the peaked half and a traditional flat roof on the flat half, but raised up 4" to insert a lot of extra insulation since the top floor on that side has issues of being very hot during the summer, despite the ceiling being spray-foamed from the inside.

As with the downspouts, Mark and his team were the picture of professionalism during the 4.5 days needed to do this job. They were courteous to us and our neighbors, kept us apprised of their progress and work plans (which were delayed due to unlucky weather), took pride in their craftsmanship, and thoroughly cleaned up at the end of every day. The roof looks fantastic. The metal shingles look like heavily textured high-end regular shingles as opposed to the basic flat panels that most metal roofs have, and the scalloped look of the end caps is gorgeous architectural touch. The flat roof and its 4" of insulation immediately resolved the heat issues on that half of the house.

Every experience I have had with Mark and ODS has been wonderful. They are honest and direct, and don't leave you wondering if you are being taken for a ride. As a handyman and engineer, I know my way around home construction and repairs, and ODS has always treated me and my questions with respect, and never been condescending or patronizing, which is unfortunately more than I can say for many other home reno companies I have worked with (perhaps because I am a woman). I have enthusiastically recommended ODS to all of my friends and neighbors, and that is not something I do often.

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Company Response

I am truly taken a back by this incredible review. When clients appreciate the effort that I go to , it makes all the long hard work worth it. I am so glad that we were able to help you fulfill all of your desires. I treat every clients' house as if it were my own. It was an absolute pleasure working with you again. Repeat clients demonstrate the kind of company we are. Can't wait to work with you again. At this company we respect everyone and we treat everyone equally and with respect. It's great to know you would recommend us to family and friends. Thank you again.

Joe
Joe
1 review Toronto, ON
10/10

Roofing, Eaves. Gutters and Downspouts

I am very satisfied with the work the Ontario Downspout Services did for us. Mark and his team are highly knowledgeable regarding all their work. They were timely and punctual willing to accommodate our personal needs. They opened up a trench through the cement on our back patio for the downspout to allow me to use my walker to navigate safely. This was hard work and they did it willingly. I will highly recommend Ontario Downspout to anyone needing their services.

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Company Response

Ty so much for the review. We always help our clients any way we can. It's great to know you would recommend us to family and friends. Looking forward to working with you again. See you in the fall for your cleaning.

Private User
Private User
Private User reviews Toronto, ON
10/10

New Eavestroughs

Mark and is team at ODS were excellent to work with and I would recommend them to anyone looking for an exterior contractor. ODS provided a timely quote with a contract and held true to their word on when they would start the job! They worked to match the colours and design of my home very well and most importantly they ensured that they water flow-off from my roof was directed safely to avoid flooding. Shortly after their install was complete, the city was hit with heavy rains and I was SO grateful that I had hired such a professional team to handle this work :)

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Company Response

Thank so much for the feedback. We try our best at ODS to satisfy all of clients. We are so happy to know you would recommend us to family and friends. We look forward to working with you again. Thank you again.

Private User
Private User
Private User reviews Toronto, ON
8/10

Replace eavestroughs

Excellent company to deal with. Knowledgeable and took the time to understand the project from the start. Unfortunately, it took a long time for the project to get started, perhaps from COVID, but it was also frustrating to get an accurate approximate date set. The work itself was done professionally, accurately and completed within the expected time frame, however. The work site was almost spotless upon completion. Would give 5/5 stars except for the delay in starting the project and frustrations in obtaining an accurate date for the project. Would highly recommend to others but I hope this company will improve their communication to customers and logistics regarding starting the actual work on their projects.

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Company Response

Thank you for your candid feedback. Unfortunately due to COVID our scheduling got very backed up and jobs got significantly delayed. We are very sorry we weren't in better communication with you and will strive to do better in the future. We are very happy to hear you are pleased with the work.

Jon in Toronto
Jon in Toronto
2 reviews Toronto, ON
10/10

New Eavestrough, Downspouts, Leafguard

I can't say enough positive things about Harvey, Mark and the Ontario Downspout Team. We were severely impacted by the flooding that took place in Toronto and were looking to disconnect our downspouts from the storm drains and increase the capacity of our eavestrough. My first call with Harvey was so informative and helpful and he genuinely wanted to help us. Mark and Harvey came out to our home to finalize the details, they recognized that we were looking to get the job done as soon as possible and offered to take care of the job the very next day (weekend morning) to put our minds at ease. The entire team did a fantastic job. It looks great and you can tell they're pros and really care about their work. I would highly recommend Ontario Downspout to family and friends. Appreciate all your help!!

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Company Response

Thank you so much for the review. You've highlighted all of the qualities that make our company stand out from the rest. From start to finish we have our clients homes at heart. Can't wait to work for you again. Look forward to the referrals. See you soon.

HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

Roof and easetroughs

I couldn’t be happier with my new roof and easetroughs. They were quick, tidy and did an excellent job. They were recommended to be by a friend and I would recommend them to any friend of mine. Thanks for the amazing looking roof

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Company Response

That's exactly what we love to hear at ODS. Thank you so much for the review. It really shows what kind of company we are. We can't wait for the referrals and are looking forward to working with you again. See you in the fall.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ontario Downspout Service

Ontario Downspout Service is a family-run company with expertise in: Eavestrough Installation, Soffit & Fascia, Siding, Roofing, Trenching and Downspout Disconnection. Servicing Toronto and the GTA, Ontario Downspout Service guarantees quality and reliability at affordable pricing..

CATEGORIES
Gutters & Eavestroughs and Roofing
SERVICES
Eavestrough, Soffit & Fascia, Downspout Disconnection, Siding, Capping, Eavestrough Cleaning and Repairs, Copperwork, Custom Metal Roofing, and Trenching
BRANDS
Gentek (http://www.gentek.ca/en/Index.aspx)
SPECIALITIES
All Aluminum work, including: 5" & 6" Seamless Aluminum Eavestrough, Aluminum Soffit & Heavy Gauge Custom Made Fascia, Aluminum, Vinyl, PVC, Cedar Shake & Wood Siding, Aluminum Garage Door & Window Capping, Eavestrough & Downspout Repairs, Eavestrough Cleanings and Downspout Disconnection, Copperwork, Custom Metal Roofing, and Trenching
WEBSITE
https://www.ontariodownspoutservice.com
PAYMENT METHOD
Cash - Cheque - Credit Cards
LICENSES
Toronto License No. T85 - 4309787
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 years on new installations
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