I have never been as happy with a home improvement company as I have been with Ontario Downspout Service. They did my eaves, soffits, and downspouts a few years ago, and I was so impressed with them that they were the first and only company I wanted to do my roof when the shingles needed replacing this year after springing leaks over the winter. ODS came out immediately to do emergency repairs, even though we were not yet under contract to do the roof in the spring/summer.
My roof is complicated in that half of it is peaked, and the other half is flat, like many homes around the GTA. I wanted to do metal for both parts---so as to never have to think about re-roofing again in my lifetime---but Mark (the son in this father-son company), after spending significant time to investigate the best metal configuration to meet my desire to have a long-lasting roof with space for a lot of insulation underneath, wisely advised that metal for the flat part would be a very expensive ordeal, with probably not much gain over a traditional flat roof given the quality of products and guarantee ODS provides for flat roofs. Despite a complex metal roof over the flat half probably gaining him a huge profit, he put my needs first; that is not something that can be said about a lot of companies. So, I went with metal shingles on the peaked half and a traditional flat roof on the flat half, but raised up 4" to insert a lot of extra insulation since the top floor on that side has issues of being very hot during the summer, despite the ceiling being spray-foamed from the inside.
As with the downspouts, Mark and his team were the picture of professionalism during the 4.5 days needed to do this job. They were courteous to us and our neighbors, kept us apprised of their progress and work plans (which were delayed due to unlucky weather), took pride in their craftsmanship, and thoroughly cleaned up at the end of every day. The roof looks fantastic. The metal shingles look like heavily textured high-end regular shingles as opposed to the basic flat panels that most metal roofs have, and the scalloped look of the end caps is gorgeous architectural touch. The flat roof and its 4" of insulation immediately resolved the heat issues on that half of the house.
Every experience I have had with Mark and ODS has been wonderful. They are honest and direct, and don't leave you wondering if you are being taken for a ride. As a handyman and engineer, I know my way around home construction and repairs, and ODS has always treated me and my questions with respect, and never been condescending or patronizing, which is unfortunately more than I can say for many other home reno companies I have worked with (perhaps because I am a woman). I have enthusiastically recommended ODS to all of my friends and neighbors, and that is not something I do often.