Greg in BWV

First chatted with Harvey in the early summer to discuss the work and was immediately impressed with the knowledge and analysis based Google Maps overhead view. Mark swung by a few days later to get on the roof to validate things and ensure understanding of the scope. Quick follow-up with a clear estimate and line item pricing for potential items that would be decided upon during the work itself in consultation with homeowner. Great communication leading up to the start date as this type of work is very weather dependent. Mark and his team arrived promptly every morning and were professionals from the get go. Kept me informed on progress including pictures and left the work site in really great shape each evening. One outdoor light got damaged during the work and Mark had his electrician come by to replace promptly after job completion - job finished on a Friday, light was replaced on the following Wednesday. This company are professionals who know what they are doing! Pleasure to work with.

Our kitchen sink was clogged and no amount of plunging would fix it. The first great thing about Drainworks was the informative communication from their call centre. They indicated that a technician would be available between 7:00 and 9:00pm to come by and look at the issue and provide an on the spot quote (and fix it as well if I wanted to proceed). The agent indicated they would call when the technician was on his way. Sure enough, a call came in around 7:30pm and Jeremy was on my doorstep around 7:45pm. Friendly guy who looked at the issue and provided a quote. About 1-hour later the issue was fixed, he explained what he did, and provided suggestions on ways to avoid it moving forward. No mess, no fuss, and I have a draining kitchen sink about 3-hours from my first call to Drainworks. And there was no difference in cost for the service being performed in the evening rather than the day.