I wish I could give this company zero stars. When I called for a leak in my kitchen ceiling they said they had someone "in my area" and it would be an hour or so. It was 8pm. I called back at 9:30pm to check on the status and they said the plumber was just finishing another job and would be over soon. I let them know I had a tenant upstairs and we couldn't get into the unit if it was much later, he assured me it would be fine. Called again when no one showed up at 10:30pm and tried to cancel. They said the plumber had already been dispatched and they couldn't reach him (of course this wasn't true, he had a cell phone).
Then I called repeatedly and no one answered to cancel because it was nearing midnight and way too late.
The guy finally showed up after 12 midnight and didn't diagnose the problem after a quick glance. We went upstairs to look at the tub and he said it could be coming from there but he wasn't sure. He didn't even get up to look into the hole where the leak was (I had already ripped down the drywall). So basically, in 10 minutes he did absolutely nothing and I was still charged $200 for the visit which he said was a discount because I took down the drywall myself. Oh, but he was on his cellphone speaking to a friend while gazing up at the hole. I wrote a disappointing review of the service on the form given and called repeatedly over the next few days to complain and request a discount or refund. No one ever answered, no one returned my calls.
I wished I had called anyone else! Even if you are desperate for a plumber, please call around don't waste your money on this terrible company.
- Approximate cost of services:
- $200.00