Plumber.Ca

It's a pity negative starts aren't a possibility.

So, I got stuck using these guy's as we had a sump pump fail in a rental and we needed to get things sorted quickly for my tenants. The failure happened during hunting season and getting a hold of anyone was proving extremely difficult. These guys answered and agreed to do come take a look. The gentleman that answered the phone, was polite, seemed professional and agreed to get someone out to site ASAP. This is where the positive aspects of this relationship ended.

I knew the problem, it was a failed sump pump. It's a $200 item at most hardware stores and less then an hour to install. I could have done it myself but, was a couple of hours away from the site. Just and FYI to anyone reading this, I've been a landlord for many years and in a former life built spec homes. I have a guy that takes care of these things for me but, as I said, hunting season. But I digress.

I was informed by plumber.ca that it would be $281 service call (taxes in) seemed a little steep, but I agreed. As I said, this issue needed to be sorted quickly (we had 2" of water in the basement and it was rising) and assumed the fee was part of the invoice for the work to be completed (as it is with all other emergency service call I've ever made, to any other contractor). The technician arrived on site and started to describe the complexity of the situation to my tenant. My tenant called me to explain that this guy seemed to either be trying to rip me off or really had no idea what he was talking about. Remember, we (the tenant and I) already knew the problem and had discussed it at length. We had even walked through some trouble shooting, over the phone, to determine exactly what was going on. Regardless, I informed her to let the tech. get us a quote, he'd already been paid for the service call.

The number the technician gave me was $2400 plus tax. I thanked him and told him to get off the site immediately. That his services would not be required. Hung up and then notified the tenant that I would have to make alternate arrangements. Not 5 minutes passed before I got a call for Plumber.ca headquarters. After I tore a strip off the guy, he indicated that he wanted to "make me happy" I told him to have a good think about a fair price and hung up, I got a return call. $975 plus tax, still 5 times retail on the pump and that would be on top of the $281 I'd already paid. He then proceeded to tell me how he was doing me a "great favour".

As I explained, I was stuck, and did pay these guys their extortionate price, just to get the issue addressed for my tenant. 20 minutes after I gave them the OK, the job was done (as I said less then an hours estimated work). They then had the audacity to call me upon completion of the works, and assure me again what a favour they were doing for me.

I sat on this for a couple of weeks thinking the pain and sense of violation would pass. It hasn't. So here I am warning all who will listen/read to stay clear of this company.

Emergency. You call, they ask for money because its an emergency. Assure you plumber will come. Plumber says will be 5 hours. Does not answer or call back. No plumber comes for a day. They keep telling you someone will be there shortly. Avoid them.

This company came with a quote of $129 for a service call . They sent an amateur plumber who didn't even know what a sewage pump was. The check valve for the sewage pump was working and the leak around it was fixed by a friend. We just wanted to varify that the repair was done properly by adjusting a clamp and tightening it. That stopped the leak. This company came in an old unmarked truck and the guy they sent spent most of the time in the truck talking to his office. Even though the check valve was still under warranty this guy was going to replace it . About a 15 minute job. He was going to charge $650 for this so we stopped him.and he still charged us $166 for doing nothing. We called his office and all Mike could do there was scream at us.

My elderly parents had a leaking kitchen faucet in their condo and contacted plumber.ca early in the morning. They said they would have someone their soon as they were in the area. Several hours later a non English speaking person showed up and quoted them nearly $2,000 to replace the faucet. He spent most of the time on his cell phone consulting with head office, when my father asked for a cheaper faucet and price. The plumber.ca "plumber" said it was the only quote they were prepared to make. My father refused and asked him to leave but he had to pay a $199.00 service fee for nothing. This was exorbitant for only showing up talking on a cell phone. They ultimately had the faucet replaced a few hours later for $300.

A case of negligence, do not ever hire. “Satisfaction Guarantee” on their website means nothing. They tell you in person that they don’t guarantee anything. What kind of customer service is that?

If they fail to fix the problem, they will just charge you again and again until they figure out what the root cause is (shouldn’t that be part of the consultation fee????).

Hired for an emergency commercial job to repair a sink pipe backup. Exorbitant fee to even visit your site (many competitors do not charge an estimate fee). Only called them because they happened to be available the day we needed them. Despite promising 24/7 service though, they were not able to revisit for days when we needed them right away.

Charged for completing the job even though less than 12 hours later, the problem arose again and completely - backed up, flooding, leakage everywhere. Owner rudely refused to send his tech out to complete the job despite misdiagnosing the problem. We know the extent of how poorly the job was done now that a second plumber from a different company came in and straight away identified the root cause.

The second plumber said the tech from Plumber.ca should have known that something else was wrong given the condition of our pipes, and at the very least should not have charged for coming back out to fix the EXACT SAME problem we began with.

THEY'LL TAKE YOUR MONEY AND RUN.
A contractor uncovered a leak in our basement coming from the city water line. Our water source had to be shut off, and the contractor called around and plumbers.ca was the only plumber that said they could come that day. They said they would be there in 2 hours, 5 hours later they showed up. They did the work, left, we called the city and were charged for an after hours call. Sure enough, the water turns back on and the supposed fixed pipe is spewing water everywhere. My husband had asked for the plumber's cell phone number in case this happened, and turns out the plumber only gave him the main line #. The main line # kept telling us someone would call us. No one ever did. We followed up a few times, with the same answer, until we started getting an answering machine only. Then, the answering machine was full. No one ever called back, no one ever came back. We had to have another plumber in two days later, still with no water supply to the house, who told us what the plumber.ca guy did would never have worked. They charged us close to $1000 for shoddy work and never showed their faces again.

I wish I could give this company zero stars. When I called for a leak in my kitchen ceiling they said they had someone "in my area" and it would be an hour or so. It was 8pm. I called back at 9:30pm to check on the status and they said the plumber was just finishing another job and would be over soon. I let them know I had a tenant upstairs and we couldn't get into the unit if it was much later, he assured me it would be fine. Called again when no one showed up at 10:30pm and tried to cancel. They said the plumber had already been dispatched and they couldn't reach him (of course this wasn't true, he had a cell phone).

Then I called repeatedly and no one answered to cancel because it was nearing midnight and way too late.

The guy finally showed up after 12 midnight and didn't diagnose the problem after a quick glance. We went upstairs to look at the tub and he said it could be coming from there but he wasn't sure. He didn't even get up to look into the hole where the leak was (I had already ripped down the drywall). So basically, in 10 minutes he did absolutely nothing and I was still charged $200 for the visit which he said was a discount because I took down the drywall myself. Oh, but he was on his cellphone speaking to a friend while gazing up at the hole. I wrote a disappointing review of the service on the form given and called repeatedly over the next few days to complain and request a discount or refund. No one ever answered, no one returned my calls.

I wished I had called anyone else! Even if you are desperate for a plumber, please call around don't waste your money on this terrible company.

We made 2 big mistakes! First by calling this Co. and next
paying a ridiculous invoice of $ 1.115.00 (incl. taxes and fuel cost of $20) for a simple job involving replacing a flange along with a rubber seal and wax ring! (app. 35min) Other quotes received after the fact were in the $300 range. which were around $300.00. We have
tried to negotiate a reasonable rebate, but to no avail. The answer
(excuse) is that they are an Emergency Co., hence their these rates. . Other co. contacted said same rate regardless. now dealing filing a consumer complaint with the ministry. DO NOT CONTACT THIS CO.
with the Ministry.

We called this company and the "dispatcher" said ok, we will send a plumber and have the driver call you, then was very good at getting off the line. I asked for a rough quote but he said the plumber would walk me through it. The plumbe then called and let me know that there was a $99 fee for showing up, but would have to look at the blocked drain to give me a price. When he arrived he pulled out his book at quoted $468 for blocked drain. Why couldn't he have said that over the phone? Because he knows I would have told him not to come. They fixed the drain temporarily but not now will not return my calls. These guys are not honest and should be shut down.

The plumber was polite and prompt but I found the service to be absurdly overpriced. Required a simple re-alignment of the sink drain trap to sink tailpiece. I stipulated when I called that it was not urgent and not an 'Emergency Call'. I was told that the pricing was the same either way. The original quote started at $335 but the final bill was $615. I was told during the installation when additional work was required that the quote would go from $335 to $449 (before tax), yet the final bill came to $525 (before tax)!?!? The final work by the plumber was also sub-par. My attempts to contact Plumbers.ca have been unsuccessful. My calls have not been returned.