I bought a 3 piece sofa set from this company in January 2013. The 3 piece sofa set came with a sofa bed. When it arrived, the sofa bed had obvious manufacturing defects!
1. The sofa dipped in the middle.
2. There was a visible gap between the back cushion and the bottom cushion
3. The sofa felt extremely hard compared to the others. The salesman said it will feel identical to the other sofa's and you wouldn't even know it was a sofa bed
4. The metal wire and bar under the sofa keeps banging the floor.
5. There was a spot of glue on the arm chair
After weeks of complaining and calling (they don't always pick up), they finally sent the manufacturer to come to take a look. He was very rude and said nothing is wrong and it's normal. He said the Salesman was just trying to make a sale so you shouldn't have fully taken is word for it. We were shocked!
We finally called the owner (Gagan) and he actually came to our house. He agreed these were clear defects and would send a truck over in a few days to pick up it up. The truck never came and we couldn't get a hold of Gagan. He was out of town for a month and no one else would help. They said we would need to wait for Gagan to return. I actually waited the month and got through to Gagan who said he will call me back. He never did. I'm fed up with this company and their sneaky tactics. They pretend to use different names so they can escape talking to you.
Basically, we're stuck with these sofas now and the staff does not even care to help. They misrepresented their sofa beds and all they care about is making a sale. BUYER BEWARE!!!
They have 2 locations so I would avoid both locations
220 Humberline Dr, Etobicoke, ON
76 Eddystone Ave. North York, ON
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Offer better after sales service.
- Any advice to offer fellow homeowners facing a similar project?
- Buy furniture from a respectable furniture store.