Bill, the Fireplace MD., exemplifies service excellence on all counts. We've used his services now for two years on both of our gas fireplaces on the recommendation of neighbours. And we're glad we did after being sadly disappointed by other like service providers. He augments his amazing skills in this field with outstanding customer care and courtesy. It is a pleasure to play it forward and highly recommend him to you. If you need service on your fireplace, he’s the only call you need to make.