Sadly, sometimes you get what you pay for. We chose The Deck Guys simply because they provided the cheapest quote. The crew was weeks late starting, after we paid a hefty deposit, and then they put up a slapdash deck. There's poor drainage on the steps. Rough corners, etc. Jim has not responded about serious, yet easy to remedy, deficiencies. It's a real shame they run the business like this as it's not that hard to make customers like us happy. I wish we had hired someone else. Lesson learned.
(Response to the Deck Guys: We have not heard back from you at all, after many attempts starting months ago. The issues with the deck are certainly not our fault - warped wood, wobbly step)
- Approximate cost of services:
- $18,000.00
- Company Response
if this is who i think it is, your deck was done over a year ago. you were very happy when it was completed. You had an issue with the privacy screen and we were in contact with you the other day. You were not happy with the news that the issues were not our fault and now you give us this review.