I ordered a Yeti cooler on line for a Christmas gift but was not worried if it did not show on time. Ordered on a Sunday delivered Tuesday afternoon which I thought was impressive by itself. When we opened it, there was a defect on the cooler. Sent a picture and received a response within an hour. Again very impressed. The matter was solved to our satisfaction that same day. Again very impressed with their customer service. I would recommend this company to anyone.