- Approximate cost of services:
- $70,000.00
Pool advice and ongoing maintenance, repairs, etc.
Thank you Bryan for your kind review! We are happy to be here for anything you might need and make your summer very enjoyable while relaxing in your pool. Look forward to seeing you this summer!
Hi Shelia,
Thank you very much for your review, we always like hearing from happy customers. We are thrilled you have enjoyed your pool for so long.
This entry did not meet HomeStars review criteria.
Had same experience as Everyday Homeowner
Hello,
We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your anonymous post. If you were a client of ours, we would like to investigate this issue further, please contact us immediately at 905-815-5252, so we can resolve this issue.
Hi Kate, Thank you very much for your review! We are thrilled we could help you with getting that part!
We are very sorry you were unhappy with your experience. We pride ourselves on quality workmanship and equipment and supply only new products direct from the factory. When you hired Leisure Industries by CLH Ltd, you hired us to install a pool only, which is the job we completed. Our experts have gone above and beyond on your project to deliver the highest quality pool to meet your requirements. However, we feel we should not be held responsible for the actions of other tradespeople working on your property. The people who caused the problems and concerns that you brought up were not our staff. Unexpected expenses sometimes occur on a job, and oftentimes, they are expenses that can’t be foreseen or avoided - such as you moving the location of a pool that has to be craned over a building. At Leisure Industries, we believe safety always comes first and we will not take any chances when it comes to safety or possible damage of property. We always use appropriate equipment for the job, even if that means increasing costs when necessary. Whether we are hired to complete a pool and landscaping project, or just install a pool, we strive to do our best. We do sincerely hope you will get many years of pleasure from our pool installation, and from the landscapingwork you have contracted out to a third party.
Regards, Leisure Industries by CLH Ltd.
We are very sorry you are not happy with our work. We pride ourselves on quality workmanship and equipment, so it was very disappointing to read your review. To comment on some of the concerns raised, you contracted Leisure Industries by CLH Ltd to install a pool liner. As discussed at the time, the stones you refer to were not caused by the new liner installation; they were embedded in the concrete base and date back to when the pool was originally built. We would gladly have put a new bottom in the pool but since you did not want to incur the extra cost, we were not contracted to do this work. Additionally, Leisure Industries by CLH Ltd. purchased a new liner lock for your pool three months ago and you said you would let us know if you wanted it. It is still in the warehouse, awaiting your response. Our goal is to please and create long-lasting relationships with our customers and we are sorry if you felt the need to bring in another contractor. We do appreciate your feedback and the opportunity to set the record straight. Regards, Leisure Industries by CLH Ltd.