Royal Oak

Massive crack in basement tread
Minor crack in finished tread growing
Creaking/crackling
Pickets and rails not sanded
Gaps between treads and risers

Customer Service - arrogant, unapologetic, doesnt care about aesthetics just what Tarion allows for, condescending

I WOULD NEVER HIRE THIS CO

Ive included photos of a few issues- those gaps are on quite a few seams between risers and treads (was told by another co. They werent tightened properly). The crack in the finished stair is growing and this crack is starting on others. The finished areas look rough and they feel rough as well!!

I have hired Royal oak for a new staircase in our Woodbridge home. We received several quotes and visited the facility in Newmarket prior to going ahead. The wife and I were impressed with their professionalism and options offered for various finishes and rails.

A beautiful job. We added a second railing for our daughter who requires stability as she has a disability. Just beware that the time from conception to installation is long. Dave our installer was the ultimate craftsman and gentleman. The cost was very competitive.

We hired Royal Oak Railing and Stair after they came recommended to us by another company during our renovation. The sales consultant was very helpful and patient, and really took the time to go over all the details with my wife and I. Not only was the project completed early, but the stairs look amazing. We couldn't be more pleased with the outcome. We definitely recommend Royal Oak to anyone looking for a flawless staircase!

Overall a solid quality red Oak staircase for my newly renovated house. Sales Rep was flexible, met our deadlines and collaborated efficiently with our builder. Price was lower than others we met. The offered design was also optimal for our semi-circle staircase.

We had Royal Oak install a complete new replacement staircase and handrail. The first staircase was not built to our design specifications. There was a misunderstanding with the "project manager" who decided that a simple staircase didn't need to be symmetrical even though that was what was decided in the consultation. The stairs, although well built, were immediately covered over with plastic and boarding so the incorrect build was not noticed initially. Once noticed the "project manager" was notified and after much discussion sort of admitted that he screwed up but Royal Oak would take no financial responsibility for the error and instead charged us another ~$1500 to rebuild the staircase properly.
The handrail installation was another matter... the installers chose to set up their saw indoors (the entrance porch/foyer) and proceeded to manufacture sawdust that covered our newly renovated (and cleaned) quarters with about a quarter inch of said sawdust. When confronted with this concern, the workers just shrugged it off saying there was no way they were willing to walk any farther to their saw (note... at the same time our kitchen cabinets were being installed and those installers had set up their saw outside, and these guys were actually appalled by Royal Oak's lack of respect for the premises). And to further make things less than satisfactory, the tape used on the floor bullnose by the installers was not the "light tack" variety, instead it actually removed the finish from the floor when pulled up.
So all in all, our experience with Royal Oak was extremely frustrating and expensive. We will never deal with them again. The only reason we choose to give them a 2 star rating is that the finished product is quite nice... but no one should have to go through what we did to get there. Be forewarned!