Integrity Roofers Ltd

Integrity Roofers certainly lived up to their name. They were a very professional company, from their contracts to their product offerings. My roof had sprung a few leaks in the past year and it was time to get it fixed.

I met with Michael to assess my roofing situation. He allowed me to explain what I was looking for and gave me several options to choose from. Michael was very thorough, taking into consideration all my criteria. After a thorough consultation, we came to an agreement on what was to be done. He drew up a contract and we met a second time.

Before the second meeting, Cory, one of the tradesmen, came by to start the work. He was very friendly and professional. He asked me if I was ok with heights and invited me to come up on the roof so he could show me first-hand the many problems with my roof. He said it would be better than taking photos and showing them to me on a screen. I was shocked at the state of my roof: shingles were missing, tiles worn down, riddled with holes, nails popping, bare wood showing through. Cory pointed out a particularly bad part of my roof where there was a hole under the shingles due to poor construction. He called Michael, who showed up within half an hour.

Michael explained the nature of the problem due to poor design and incorrect materials used. I found out later that he had in-depth knowledge of architectural concepts and practices. I appreciated his technical explanations of the principles behind good roof design and materials.

We went inside and Michael brought out the contract. I was impressed with its level of detail, all of which Michael explained, such as the manufacturer of the products and the associated warranties.

Work did not start as anticipated due to inclement weather such as high winds. One of the days it was supposed to rain, so I called the company and talked to Shay Barat, the owner. I asked him to have someone come over and at least cover the area of the roof that was in question. He sent Michael who did a great job temporarily patching up the area with underlayment cloth and taking photos to show me the work.

Finally, after a forecast of good weather they came to do the work. Everything was completed quickly with a high quality of workmanship. After it was done, Michael invited me up to inspect my new roof. He continued to elucidate many aspects of my roof like the Ridgevent they used instead of traditional outtake vents. He mentioned the Bernoulli effect of the fins on the Ridgevent to draw air out of my attic. I really valued information like this, which he personalized to my level of understanding; it helped me a great deal to conceptualize the overall physics of my roof and its function. I took many photos as proof of Integrity Roofers quality work.

Several days later, Michael set up an appointment to go over the work done and receive my final installment. This showed me that the company was not overly concerned about receiving payment until I was happy.

Some personal observations about this company:
- The workers are friendly and courteous to each other. The last thing I need is a company that has internal strife.
- I was able to inspect all the materials used and verify their make and model to ensure compliance within exiting manufacturer warranty standards. In this case, Integrity Roofers used CertainTeed products that I researched and found to be top quality in North America.
- I am a person who does not like to worry about things like my roof. I would much rather spend my precious time and energy on my family and other worthwhile things. Integrity Roofers offers quality products and workmanship at a reasonable cost and top-notch service. These allow me to pursue the better things in life, instead of worrying about my roof a few years later because I scrimped some dollars on cheaper materials and a questionable roofing company.
- Integrity Roofers are CertainTeed accredited. The roofing industry is very unregulated so almost anything goes. With CertainTeed accreditation, I can be assured of hassle-free warranty claims if there was ever any dispute.
- Many contractors take your money and disappear. I heard this from friends and neighbors who have had this happen to them. Shay, the owner, is not afraid of being visible and available to me after our contract has ended. He will not disappear after he has my money. This shows tremendous confidence in his team to deliver a high quality product and experience to his clients.
- From my several conversations with Shay, who likes to visit every client site, I have to say that he is quality person. In fact, I told him that had we met under different circumstances we could be good friends. That is the type of person I admire and like to deal with.