Jtl Alarm & Surveillance

Have been with company for just over one year. Called for them to check alarm system and sensor. They came on time. Replaced the sensor with no hassle.. Answered all questions and was very polite. Would recommend this company as they take care of you after installation. Any problems, questions or concerns. they are there to help !!

After looking at alarm monitoring companies for a year a friend of ours told us about the wonderful experience she had with JTL. And they exceeded my expectations!! Easy to deal with, considerate, and reasonably priced. They came right away and had it done in a morning. They gave us a great deal and worked with our current system. They were wonderful! Thank you so much!

JTL was excellent to deal with. I received wonderful customer service and they quickly responded to what I needed. The installer came as promised and really listened to my needs. He was not pushy or try to upsell me on anything additional to what we had already discussed. He also followed up the next week to make sure I was happy with the system and let me know I could call anytime I had questions. I have already recommended JTL Alarm and Surveillance to a number of my friends.

Really happy with the service and knowledge of the technician at JTL. Looked into a different company who provided horrible customer service. JTL never tried to push unnecessary products. Recommended to friends.

We took our time to select an alarm company and met with a number of different alarm companies. We were most impressed with JTL. They were extremely knowledgeble and honest and did not pressure us in any way. The installation was seamless and they took great care with our home. Their service is outstanding. We would not hesitate to recommend JTL to our friends and family.

We contacted JTL based on the reviews here on Homestars and were not disappointed. The very same day that we called Dolby (the technician) contacted us to set up an appointment for an in-home consultation. We wanted a quick turnaround and he was able to accomodate us without any issues.

When it came time for our in-home consultation, he showed up on time and took a quick look around to make sure the options and packages presented would meet our needs. He was very knowledgeable and provided a variety of options to consider at different price points.

Installation was scheduled around our availability with no issues and was up and running quickly. Each sensor was tested, as well as the feedback to the call center. A quick tutorial on how to use the system was also provided.

Since the installation, we have received follow-ups to make sure that we are happy with everything and to ask if there is anything else he can do to make our experience better. Throughout the process, it was a pleasure to deal with Dolby as he was very friendly and genuinely cared about our needs. Thanks Dolby!

I was very happy with the customer service of setting up an existing system for me and explaining how it works.
The price was also very good compared to other qoutes I got.

The house we bought had an existing high end Honeywell hard wired system that was installed when the house was built. The previous homeowner had ADT do the install and monitor for about 5 years. Despite there being no equipment needed or cost to ADT they insisted on a 3 year NO CANCEL contract and told me I wouldn't find anyone else who wouldn't be the same. They were as usual wrong.

Based on the ratings on here I contacted some other choices, including JTL. Dolby was here to consult the same day I called him, I had waited over a week for the ADT rep, and Dolby was a pleasure to deal with. He easily provided quality recommendations for some additional sensors to provide enhanced coverage, that did not add any costs to the monitoring fee, and was easily able to fully test the existing system, add the new sensors and fire up the system.

I have had many other service providers in a wide variety of locations over the years and all were national chains. Invariably they delivered mediocre service and relatively slow responses to alarms. This is my first dealings with a local supplier with a local monitoring station. We shall see if the on going service is as outstanding as the initial contacts and set up were, but I am betting they will be.

We had JTL Alarms install all of the wiring while our house was being built and then after occupancy they came back to finish installing our alarm system components and also a few cameras on the exterior of our home. The technician from JTL was very knowledgeable and did a thorough installation. He cleaned up his work space after installation and nothing was damaged in the process. This was important us with just having moved into our new home. He was also punctual and explained the systems to us so that we felt confident using it ourselves. I would recommend JTL Alarms to anyone looking to install a system in their homes.