Jtl Alarm & Surveillance

Alarm Systems
7513 67th Street Edmonton AB T6B
Write a Review
Write a Review
Website
HomeStars
Alarm Systems
Jtl Alarm & Surveillance
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Jtl Alarm & Surveillance

Average customer rating:
9.9 10 (141 reviews)

Sort by

Cindy from Edmonton
Cindy from Edmonton
2 reviews Edmonton, AB
10/10

Thank you for

JTL was my first security system installed in my new home (at that time) and they will also be the last. I likely was not thinking when I switched from JTL to another security company, who came by door-to-door. This salesman made it sound great - upgraded panels/interface, and throwing in some features and just like that, I switched over in one evening! At first, the thought of trying something new with many upgrades was cool, but when it all sets in, it was not the best choice I made that night. You get pressured to commit without thorough thinking when it comes to these door-to-door situations (which I think that is their tactics). Also, I didn't receive a copy of my contract/welcome package and you feel as though you have to ask for your own things when all these documents/information should have been provided in the beginning...it made me distrust the company and not feel the security I needed. I was stressed over the switch until I had a good talk with Dolby. He brought sense back to myself and now I am fully committed to JTL. Dolby was very understanding of the situation and he knows how things like this happens. He will always want is best for his clients in both safety and to feel confidence in their home and with the systems being used. That same evening I spoke to Dolby, I cancelled the other security company asap and had them retrieve their equipments. I arranged with Dolby to reinstall their equipment back in, and with a few upgrades, and I felt the weight has been lifted off my shoulders. Bob, the technician, was great as always. He installed the equipment with ease and resolved minor issues without stress. He ensured all the equipments were working as a whole system and without much mess. He also provided step by step information of how to use the panel, ensure things were up on my end such as the app and online, and answered all my questions. Although it took a while for everything, nothing seemed painful because Bob was pleasant to talk to and he had a fabulous sense of humor. Due to my experience with both Dolby and Bob (my second time around), it feels you develop a sense of bond and trust - being valued as a client but also, as a individual that mattered to them. They are top notch and amazing, and I do highly recommend them when it comes to your own safety (and not just the cool gadgets you'll get for your home.) They are there for your life and security and so far, I know you can definitely entrust them to make things right for you and your loved ones, without pressure. Thank you so much Dolby, Bob and the rest of the JTL team. I am happy to be a part of the JTL family again. I feel very secure to know that my loved ones and I are getting the protection and safety we need.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Cindy, jtl team appreciate that you could spend time and share your happy experience here. we all understand security industry has been changing a lot and sometimes it is hard for any of our clients to make the right decision. we can not make everyone happy, but keeping up with new technologies, educating our client to take advantage of any values we deliver and responding quick enough for any concerns or requests are our team's every day effort.
it has been definitely a pleasant experience to be able to see you back. we are always there for you.

N
N
1 review Edmonton, AB
10/10

Alarm system cameras

Dolby came to fix the issues we were having with our alarm cameras. He went above and beyond to fix everything.

Was this review helpful?
Company Response

Much appreciated your kind words here, at JTL security, providing the prompt and quality service is the number one priority.Our team are making every effort make sure the peace of mind from our security system is there 24 hours a day and 7 days a week for you and your families.

Ben
Ben
2 reviews Spruce Grove, AB
10/10

Home Security

Dolby in the office was very patient with me explaining his products and services. He listened to my questions and how i saw the system work for our particular existing installation, he didn't just try and sell a product but a solution.

John the installer was very professional and explained his method and reasoning for our particular installation. He explained the basics of the system and encouraged me to log in, download the app and play with it while he was completing his work. He cleaned up after the work was done.

Form the start of the sales cycle to installation and programming JTL has been very professional and a pleasure to deal with.

Was this review helpful?
Company Response

Thank you very much for the good review! We, as a company, respect and appreciate your opinion on us and we hope to continue working with you in the future.

M.R. in Edmonton
M.R. in Edmonton
1 review Edmonton, AB
10/10

Home Security

Wonderful service and product. Highly recommend it! We have used their services several places now and each time have been happy with the process! Feel much more secure and safe with this new security system!

Was this review helpful?
Company Response

thank you so much for your great review which encourages us to provide even better security/automation/surveillance product and service. whenever you need help, please let our office know, someone will help you out.

7809669606 in Edmonton
7809669606 in Edmonton
1 review Edmonton, AB
10/10

Amazing all around

From beginning of sales and through entire install, and after work was completed John (installer) and Dolby were very helpful and knowlegable. I have already started refferring people to them. I was not happy with another company that had to return 4 times and still couldnt fix my concerns. JTL came and did everything correctly the first time.

Was this review helpful?
Company Response

much appreciated for your positive feed back towards JTL security product and installation service, it has been pleasant to work with you too. If you have any concerns in the future please contact us.

G & K in Sherwood Park
G & K in Sherwood Park
1 review Edmonton, AB
10/10

Switched to JTL and no regrets

Dolby is professional and very knowledgable about the hardware products. The switch over was seamless and of little trouble. We would recommend that you support this local business. Thank you!

Was this review helpful?
Company Response

Great to hear that you are happy with our security services at JTL, we thrive to help our customers and meet their expectations.
It is our pleasure to work with you.

Tom in Edmonton
Tom in Edmonton
1 review Edmonton, AB
10/10

System upgrade

We had an old system and technology, JTL came in and did a full analysis and proposed an upgrade. Dolby added some new equipment but at the same time offered a solution to use much of our older sensors saving us some money! Door contacts and the odd motion detector don’t cut it anymore, for a prompt response from authorities cameras are a must for verification. The job took 2 days but no corners were cut, Dave was excellent. We would recommend JTL to anyone looking for a new system or just some newer technology. Thanks JTL!

Was this review helpful?
Company Response

Hi Tom, thank you for spending your time writing a good review for us,
We are happy to hear that you love our security product and enjoy the peace of mind! Any time down the road, if there is anything that we can do to make your life better, please don't hesitate to let us know, we are always there to help.
It is a real pleasure to be able to work for you.
JTL SECURITY Team.

Trent
Trent
2 reviews St. Albert, AB
10/10

Alarm System

Very happy with my alarm system. Products work great, and the customer service from JTL exceeded my expectations. This is my second home alarm system with them, and I will use them again in the future and highly recommend them.

Was this review helpful?
Company Response

Hi Trent
Thank you for taking the time leaving a review on Homestars for our job, JTL really appreciates your business.
We look forwarding to providing unparalleled security service in the coming years.
JTL Security

J M.
J M.
1 review , AB
10/10

Had a home security and thermostat installed. Very good service from start to finish. Work was clean and they were prompt and accurate with their timelines.

They installed cameras, screens, sensors. Everything was mounted out of the way and tidy. You wouldn’t notice half the gear even exists. Dolby and Dave are more then accommodating. With JTL you don’t just pay them and never hear from them again. They are there to help for the long term.

Was this review helpful?
Company Response

It is good to hear that you are happy with the security system we installed, and we appreciated your time here sharing your positive experience with JTL Security. Yes, at JTl whenever you need us we are there to help!

Private User
Private User
Private User reviews Edmonton, AB
10/10

JTL Sercurity

I installed JTL sercuriy system in my house last week, and I am very impressed by the service and quality of this company. Very efficient, very professional and very honest! Call Dolby, and he will answer any questions for you.

Was this review helpful?
Company Response

thank you so much for your time to share your experience here if there is anything else that we can make your life better,please let us know!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jtl Alarm & Surveillance

JTL is a security practice which has been providing business and residence security solutions specialized in Burglary Alarm System; CCTV Security Camera System; Mega-pixel IP Surveillance system; Card Access Control Systems; Audio/Video System with exceptional quality products, professional installation, training , Home Automation, Light Control, Alarm Control, Garage Opener, Thermostat Control, Appliance Control, technical support and on-going improvement and innovation since the business was established in 2006
Our modern style security products, unparalleled service, attention to details and certified experienced professionals have made us the #1 choice for businesses, property managers and home owners in Edmonton and surrounding areas!
Contact your JTL local office at 780.328.3232 for appointment today.

CATEGORIES
Alarm Systems and Home Automation
PRODUCTS
Electronic Security, surveillance video equipment, alarm panel and detectors, card access control system
SERVICES
Alarm, home automation, Video camera, access control installation and service, Alarm Monitoring, Video monitoring
BRANDS
Panasonic, Honeywell, GE, DSC, Vivotek, Bosch, 2GIG,Alarm.com etc
WEBSITE
http://jtlsecurity.com
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
4
RETURN POLICY
14 days
PAYMENT METHOD
Credit Card, Cheque, Cash
LICENSES
All Licenses, fully assured,edmonton based
MEMBERSHIPS
CANASA, BBB, Edmonton Chamber of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
Electronics, network, information system, ATC1, ATC2,KANTECH
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.