Long story short, my first home was secured by JTL Alarm and now in my new home, it remains the same. Since day one of my installation with Dolby at my old home, he provided much information, advices and customer service that was truly from his heart; ensuring his clients felt safe in their own homes, and even for businesses. He always abide by this one rule and never faltered. Even when he is unable to make it for installations or to evaluate any issues/problems, he would send out his entrusted colleagues to take care of it. We understand he cannot do it all! Also, he would contact me to ensure if the issues/problems were resolved and if there are any other concerns. The followups he does is an action that shows you his compassion for his clients and it is not about gaining any monetary means of any sort.

His technician Bob, was and always have been amazing and a wonderful delight when he was sent to resolve issues in my home or currently, to install my security system in the new home. Through my experience, I noticed that he also portrays the same mentality and he does want to do the best install he can: a bit more seamless and not an unsightly installation. I also know, nothing is perfect in life so mistakes can happen too, as none are intentional. His competency to how do things and integrate all wiring into the home are a nice touch. Bob is also understanding and listens if you wanted to place a panel a certain height, and he makes suggestions just to give you options.

In my second home, Dolby provided a bit more security for myself with an outdoor/indoor camera and an automatic light switch for outside, in which, I can control all in the Alarm.com app on my phone. His recommendations definitely provided a more secure feature to my home and I feel very safe because I am able to easily monitor things myself if I am away from home or not. I am VERY HAPPY with my system and the new features he implemented. Bob was my installer once again, and although it was a bit of a process, it was not the fault of the installing. There was a bit of difficulty connecting the sensors to the alarm surveillance team; however, Bob was persistent to ensure all were connected accordingly. He was great with this installation, and his patience and endurance was appreciated, especially when the weather was a bit chilly having to install the outdoor camera.

Overall, I have been with JTL Alarm for about 6 years, going on 7, and I have never regretted it. They truly provide the best service, and even the surveillance team is amazing when the alarm system goes off. They contact you right away to ensure you are okay or if you need assistance. I guarantee that if you want a secure and safe feeling in your home, JTL Alarm is a top notch choice! Dolby and his team have been amazing, even my sister has been very happy to have them too as her security measure. I thank Dolby and his team for not only providing a great customer service, but also for truly caring about the safety of his clients as people and not for profiting. Definitely give them a try and hopefully, as new clients, you will feel secure and grateful for this amazing team.

Totally satisfied with Dolby’s service, always helpful, and on time. Will do whatever for us to make it work

Prompt install of new codes and review for me of how security system works. Changed out all batteries and tested new system, made sure I understood how it all works.

Dolby is an amazing guy! I had just purchased a home and it had an existing alarm system which I wanted to activate. Dolby came over within a day of me contacting him and set up the system for me, including a new key pad. He took the time to explain everything to me (a lot of time, as I'm not tech savvy!)
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About a month later, I had questions and he came over within 45 minutes of our phone conversation! Yesterday, I had another issue with the system. I called him and he fixed it at his end within 15 minutes!

I highly recommend this company. Dolby listened to my needs and put in a system that was right for me. Many, many thanks Dolby!

We have used JTL Alarm for over 3 years and have been thoroughly satisfied with the owner Dolby and his team. He has always been prompt to respond to any of our concerns or queries. Dolby's knowledge of the security business and technical information is excellent. Since he is based in Edmonton, any inquiries we have, the response we receive is immediate with Dolby himself and not with an answering service. We highly recommend JTL.

Great service getting a modem going again that wiped the port forwarding setting for my alarm system. They got back to me right away and remote trouble shorted and had us up and running in no time.

Wow, I realize that most equipment from most security companies are similar. But after negotiating with 2 different companies, asking a lot of questions & generally getting all my questions answered. I was blown away by Dolby's knowledge, patience and willingness to go above and beyond. He was helpful, he took his time and gave me extras, that I either didn't think about or negotiated on the contract. Look, any company can offer you a product, but what I really want is SERVICE! I've had a security systems, in my last home (different company), before but I was always frustrated with the poor service.
It's a new day, I look forward to a long relationship with Dolby and JTL, cheers, man, bob.

I was having technical and service problems with Counterforce. I looked around on the web and saw that JTL had good reviews. Dolby replied to my inquiry very quickly and was patient while i broke out of my contract with Counterforce. Once that was clear they had my new panel and service set up in a matter of a couple of days. The installation looks very professional and is so much higher quality than the previous installation.

We just had Dolby and his team install our home alarm system, they were professional and knowledgeable, I would highly recommend them, they even followed up and came again to make sure that I knew how to operate the system and change settings that I needed.

JTL was my first security system installed in my new home (at that time) and they will also be the last. I likely was not thinking when I switched from JTL to another security company, who came by door-to-door. This salesman made it sound great - upgraded panels/interface, and throwing in some features and just like that, I switched over in one evening! At first, the thought of trying something new with many upgrades was cool, but when it all sets in, it was not the best choice I made that night. You get pressured to commit without thorough thinking when it comes to these door-to-door situations (which I think that is their tactics). Also, I didn't receive a copy of my contract/welcome package and you feel as though you have to ask for your own things when all these documents/information should have been provided in the beginning...it made me distrust the company and not feel the security I needed. I was stressed over the switch until I had a good talk with Dolby. He brought sense back to myself and now I am fully committed to JTL. Dolby was very understanding of the situation and he knows how things like this happens. He will always want is best for his clients in both safety and to feel confidence in their home and with the systems being used. That same evening I spoke to Dolby, I cancelled the other security company asap and had them retrieve their equipments. I arranged with Dolby to reinstall their equipment back in, and with a few upgrades, and I felt the weight has been lifted off my shoulders. Bob, the technician, was great as always. He installed the equipment with ease and resolved minor issues without stress. He ensured all the equipments were working as a whole system and without much mess. He also provided step by step information of how to use the panel, ensure things were up on my end such as the app and online, and answered all my questions. Although it took a while for everything, nothing seemed painful because Bob was pleasant to talk to and he had a fabulous sense of humor. Due to my experience with both Dolby and Bob (my second time around), it feels you develop a sense of bond and trust - being valued as a client but also, as a individual that mattered to them. They are top notch and amazing, and I do highly recommend them when it comes to your own safety (and not just the cool gadgets you'll get for your home.) They are there for your life and security and so far, I know you can definitely entrust them to make things right for you and your loved ones, without pressure. Thank you so much Dolby, Bob and the rest of the JTL team. I am happy to be a part of the JTL family again. I feel very secure to know that my loved ones and I are getting the protection and safety we need.