When we made the decision to change the wood stove in our basement to a gas stove we looked online to find a contractor and found Fireplace West. We were very impressed by all the positive customer reviews and contacted Robin by email. At the time he was on vacation, but replied in about an hour to say he’d be in touch, and true to his word, first thing Monday morning we received a call from him. That day he came to our home for a consultation and spent the time to explain what had to be done, clearly and concisely, making it easy for us to understand the process. Robin is extremely professional and knowledgeable. He and Matt went above and beyond to complete the installation of our Regency stove to his high standards. We recommend Fireplace West without hesitation.
- Company Response
Best of this project was the client, Cheryl and Paul, taking me out of my comfort zone (larger stove) and being right. This regency stove is gorgeous with heat to spare in the cold winter. Self sufficiency, heat without using electricity, was request #1, Regency Top Product line. Kudos to Matt for noting we needed to upgrade the gas line.
Thank you for great review., Matt, Robin