In late November I went shopping for a gas insert to replace the wood burning fireplace in my home. I visited the “big stores” found what I liked but was told it would be approximately 3 weeks before installation. A family member suggested I call Fireplace West, which I did and the next day Robin came over, measured my fireplace, immediately placed the order for the one I wanted, with delivery confirmed he said it would be 1 week for installation. He had a company over within 3 days to clean my chimney, 4 days later I had my new gas fireplace installed. With this freezing Jan. I have used my fireplace everyday, the cat thinks it belongs to her, the warmth is incredible. Thanks Robin for great service, I highly recommend Fireplace West, so easy to deal with. Bonnie B.

the pluses: - the owner found me a client site to show an insert style that I was interested in but could not see at a local showroom
- he did not install the fireplace when he realized that the chimney needed to be cleaned and running the fireplace would smell
the negatives: - he did not include a chimney cleaning which was needed in the quote
- he did not notice a lip on the front of the existing fireplace when quoting
-he mentioned his high home star rating many many times during the quoting process - it was a bit much
-he walked away from the job without even talking to us and giving options saying he could not install the chosen insert and it should be smaller; yet the Fireplace and Patio Centre quoted and installed the exact same insert successfully and for a lower price

We chose Fireplace West based on a recommendation. We were pleased in every way with the company's owner, Robin Heatherington, his workmanship, his attention to detail, his cleanliness (hardly any mess at all), and his friendly manner. I'd highly recommend him for a gas fireplace project.

My husband and I are thrilled with our new gas fireplace. We had an excellent experience with Fireplace West from my initial phone call to Robin through to our last day of installation. Robin, Dana and Connor did an amazing job of bringing my dream fireplace photo to life. Great attention to detail, quality craftmenship. It was so nice to work with a crew who care so much about their work. Thank you!

Fireplace West installed a gas fireplace in my family room in 2017. One of the features of the service that I appreciate is that Robin consults and provides advice about the best options available for the living space. I was so happy with the work he did that and the cozy new fireplace in the family room that I contacted him about doing another installation in my basement in 2018. Again I am thrilled. It is the perfect solution for my home.

Robin and his crew did a great job. We didn't know what we would find when we dug into the job, but he rolled with the punches and just got the job done. Robin has a keen eye on detail with a strong mix of technical know how and artistic ability. I would strongly recommend him for any fireplace renovation where you care about the quality of the work and finished product.

After purchasing a new home, we wanted to change the fireplace from wood to gas. After looking around, it was clear that Fireplace West was the best option around! I was incredibly pleased with the work that was done, and it was a pleasure having the team around while they completed the work!

We are overjoyed by the gas insert installed by Robin and Connor. We had shopped around for awhile and had a few different estimates but it was never made clear what would actually work in our space. During the initial visit, Robin let us know within a few minutes and with a few measurements what options would work for us and what he thought was our best bet. He definitely knows his stuff, was courteous and friendly, and never pressured us.

The install day was uneventful - and that’s a good thing! Robin and Connor showed up when they said they would, set up, and got to work. Only took a few hours and they kept the work area neat and tidy and cleaned up after everything.

I would highly recommend Fireplace West. Great service and great prices. Top notch in my books!

Fireplace West recently installed two gas inserts in our home. This was one of four companies we contacted about this job. Fireplace West had a quote for us and was ready to start work before some of the other options were even ready to do an in-home visit.

Robin was efficient, straightforward and frank in all of our dealings in discussing the job, and the same held true for his work. The job involved some tricky aspects with a bit of custom work and a difficult gas line. Robin came in at exactly his quote nonetheless. Our dog also absolutely loved him, which is probably a better review than I could write.

We would highly recommend Fireplace West to anyone looking to add some warmth to their home by uprading to/adding a gas insert.

Fireplace West was quick to present a quote and schedule installation within two weeks of initial contact. We were very impressed with the quick turnaround, professional installation and friendly service.