Fireplace West

Fireplaces
RR2 Ottawa ON K0A 1L0
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Fireplace West
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97%

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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Fireplace West

Average customer rating:
9.9 10 (103 reviews)

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Bonnie in Scarborough
Bonnie in Scarborough
1 review Toronto, ON
10/10

Installation of gas fireplace insert

In late November I went shopping for a gas insert to replace the wood burning fireplace in my home. I visited the “big stores” found what I liked but was told it would be approximately 3 weeks before installation. A family member suggested I call Fireplace West, which I did and the next day Robin came over, measured my fireplace, immediately placed the order for the one I wanted, with delivery confirmed he said it would be 1 week for installation. He had a company over within 3 days to clean my chimney, 4 days later I had my new gas fireplace installed. With this freezing Jan. I have used my fireplace everyday, the cat thinks it belongs to her, the warmth is incredible. Thanks Robin for great service, I highly recommend Fireplace West, so easy to deal with. Bonnie B.

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Company Response

The fireplace does belong to the cat, Bonnie. Haha. Sometimes as a small family company, we can be more responsive. Again, our model of zero to none warranty work points to another dependable Napoleon gas insert. You were very pleasant to work with Bonnie. Thx. Robin, Connor.

Private User
Private User
Private User reviews Ottawa, ON
3/10

fireplace insert

the pluses: - the owner found me a client site to show an insert style that I was interested in but could not see at a local showroom
- he did not install the fireplace when he realized that the chimney needed to be cleaned and running the fireplace would smell
the negatives: - he did not include a chimney cleaning which was needed in the quote
- he did not notice a lip on the front of the existing fireplace when quoting
-he mentioned his high home star rating many many times during the quoting process - it was a bit much
-he walked away from the job without even talking to us and giving options saying he could not install the chosen insert and it should be smaller; yet the Fireplace and Patio Centre quoted and installed the exact same insert successfully and for a lower price

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Company Response

Thank you for the 3/10. Could've been lower. I missed a couple of major details in quoting you which came back to bite me at the start of install. I decided to cancel because the expense of the project deserved a positive experience for you. Sorry. I handled it badly. The Fireplace Center is an excellent company. Sent a personal note and expression of apology to Synandra and Ed, 14/2/19.
POSTSCRIPT. I received back a very gracious acceptance of my apology from Synandra. This is "old school" in a world of Facebook and Twitter. Five Stars! Robin Hetherington, FW.

Jake in Kanata
Jake in Kanata
1 review Ottawa, ON
10/10

Gas fireplace installation

We chose Fireplace West based on a recommendation. We were pleased in every way with the company's owner, Robin Heatherington, his workmanship, his attention to detail, his cleanliness (hardly any mess at all), and his friendly manner. I'd highly recommend him for a gas fireplace project.

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Company Response

Our turn. Susan, Jake, friendly clients, serious finishing skills, appreciated the attention to detail, Lux Valor Horizon Fireplace. Great review, thx Connor, Robin.

Pamela in Manotick
Pamela in Manotick
1 review Newmarket, ON
10/10

70s Wood Burning Fireplace To Gas Conversion

My husband and I are thrilled with our new gas fireplace. We had an excellent experience with Fireplace West from my initial phone call to Robin through to our last day of installation. Robin, Dana and Connor did an amazing job of bringing my dream fireplace photo to life. Great attention to detail, quality craftmenship. It was so nice to work with a crew who care so much about their work. Thank you!

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Company Response

Thank you Pamela, Matt. This was one more Lux Valor insert but better. Pamela had a plan with stone and a drywall finish over her 70's brick fireplace. Again, you were an other amazing client who gave us Carte Blanche. Thx Dan, Robin, Connor. Merry Christmas. ZOWIE. 100 REVIEWS!!!!!

Keltie Wade from Nepean
Keltie Wade from Nepean
4 reviews Nepean, ON
10/10

It was so good, we did it again!

Fireplace West installed a gas fireplace in my family room in 2017. One of the features of the service that I appreciate is that Robin consults and provides advice about the best options available for the living space. I was so happy with the work he did that and the cozy new fireplace in the family room that I contacted him about doing another installation in my basement in 2018. Again I am thrilled. It is the perfect solution for my home.

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Company Response

I'm surprised I'm not selling x 2 fireplaces in each home. You had a great basement Reno and the smarts to get another Napoleon GX 36 Fireplace to make it cozy. Good friends here. Thx Dan, Robin, Connor.

Andrew  in Nepean
Andrew in Nepean
2 reviews Ottawa, ON
10/10

Taking Care of Business

Robin and his crew did a great job. We didn't know what we would find when we dug into the job, but he rolled with the punches and just got the job done. Robin has a keen eye on detail with a strong mix of technical know how and artistic ability. I would strongly recommend him for any fireplace renovation where you care about the quality of the work and finished product.

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Company Response

Andrew, this job was pure pleasure. It had a few solvable blips, great client, awesome product choice, the Valor G4, loaded. Have a warm family Christmas in your new home. Thanks for the great review, Connor, Robin.

Craig S
Craig S
1 review Ottawa, ON
10/10

Wood to Gas Fireplace Swap

After purchasing a new home, we wanted to change the fireplace from wood to gas. After looking around, it was clear that Fireplace West was the best option around! I was incredibly pleased with the work that was done, and it was a pleasure having the team around while they completed the work!

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Company Response

We love young families, first homes. Craig, you were easy to please, great to work with. Thx for the awesome review, Dan, Connor, Robin.

Pattington22 in Kanata
Pattington22 in Kanata
4 reviews Ottawa, ON
10/10

New gas insert

We are overjoyed by the gas insert installed by Robin and Connor. We had shopped around for awhile and had a few different estimates but it was never made clear what would actually work in our space. During the initial visit, Robin let us know within a few minutes and with a few measurements what options would work for us and what he thought was our best bet. He definitely knows his stuff, was courteous and friendly, and never pressured us.

The install day was uneventful - and that’s a good thing! Robin and Connor showed up when they said they would, set up, and got to work. Only took a few hours and they kept the work area neat and tidy and cleaned up after everything.

I would highly recommend Fireplace West. Great service and great prices. Top notch in my books!

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Company Response

Uneventful sometimes comes with a bit of good luck. You chose my goto insert, the Valor G3 with matching lux trims. It fit into a brick niche, small fireplace, wth 1/16" to spare. Merry Christmas, Pattington22. More great clients. Thank you, Connor, Robin.

Private User
Private User
Private User reviews London, ON
10/10

Valor G3 and Valor G3.5 Install

Fireplace West recently installed two gas inserts in our home. This was one of four companies we contacted about this job. Fireplace West had a quote for us and was ready to start work before some of the other options were even ready to do an in-home visit.

Robin was efficient, straightforward and frank in all of our dealings in discussing the job, and the same held true for his work. The job involved some tricky aspects with a bit of custom work and a difficult gas line. Robin came in at exactly his quote nonetheless. Our dog also absolutely loved him, which is probably a better review than I could write.

We would highly recommend Fireplace West to anyone looking to add some warmth to their home by uprading to/adding a gas insert.

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Company Response

David, let's be true here. I got the job because of Kipper, your Jack Russell. To quote, I came into a house with Reno projects on each floor and a frazzled Jack Russell trying to guard it all. I have learnt never to sell yourself to a dog and left it alone. As I was writing the quote, kneeling at a coffee table, Kipper came over and put his head on my arm. You were surprised enough to give me the contract. Very sweet dog. But tough. Great Valor gas inserts, lux trims, cozy rooms. Thx for the great review, David. Connor, Robin.

Private User
Private User
Private User reviews Waterloo, ON
10/10

Gas fireplace installation

Fireplace West was quick to present a quote and schedule installation within two weeks of initial contact. We were very impressed with the quick turnaround, professional installation and friendly service.

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Company Response

I remember all the initial contacts going quickly and pleasant dealings all round. Especially nice at Christmas. More Valor inserts, lux trims, cozy homes. Thanks for the great review, Connor, Robin. Merry Christmas.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplacewest.ca is a premier gas fireplace contractor.

We supply and install Napoleon, Regency, Vermont Castings and lately, a lot of Valor gas inserts. These are the best of Canadian and North American brands.

We are unique. Our mission is to have none to zero warranty work and to provide a complete package from the gas fireplace sale to finished drywall and stone. All of our pics are our work alone. A bit of Catholic guilt ensures a timely response to feedback. We are good listeners.

Company trends have to do complete swaps, wood to gas conversions with full finishing.

Let's talk fireplaces. Robin@fireplacewest. 613-720-3186.

CATEGORIES
Fireplaces
PRODUCTS
Gas fireplaces, inserts, stoves.
SERVICES
We supply, install and finish gas fireplaces. We are unique in that we finish what we sell.
BRANDS
We supply the best of Canadian and North American brands, Napoleon, Regency and Savannah (Linears).
STYLES
Clean
SPECIALITIES
Wood to gas fireplace swaps. We finish what we sell. Nothing is plug and play.
WEBSITE
http://www.fireplacewest.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
cash, Visa, MC, and PayPal
LICENSES
Ontario Fuels Safety Contractor, G3 and G2 gas techs, Sheet Metal Journeyman
LIABILITY INSURANCE
Yes
DIPLOMAS
BA Guelph, many HVAC courses
WORKERS COMPENSATION
Yes
PROJECT RATE
$4300 and up
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.