Fireplace West

Fireplaces
RR2 Ottawa ON K0A 1L0
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Fireplace West
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98%

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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Fireplace West

Average customer rating:
9.9 10 (111 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplace Installation

We chose Fireplace West based on their great reviews and full service finishing work. We were not disappointed. Robin was a pleasure to work with, in particular collaborating on a design that would blend with the scale and character of our older home in the city. He is committed to excellence, even returning the week after the job to replace one of the logs because it wouldn’t seat quite right when installed. Dana did beautiful work finishing the mantle and drywall. The work area was kept very neat and we had minimal clean up afterwards as a result. This company is first class, and I would highly recommend them.

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Company Response

This install was on a bare wall and Susan's tweaking of a phone pic of mine really surprised Dan and I. It was to perfect scale and looked original. Good work, Susan, Adrian. Thx for the great review, Robin, Dan. Merry Christmas.

Private User
Private User
Private User reviews Ottawa, ON
10/10

fireplace and surround install

Robin was fantastic - a pleasure from start to finish with the installation of both our gas fireplace and also removal of the existing old surround and installation of a brand new beautiful marble and wood trim around it. We highly recommend Robin and Fireplace West and would happily deal with them again.

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Company Response

I really appreciate your kind words. My team and I are having our busiest fall ever and it's nice to take a moment and realize the Lux change in our clients homes. Have a great Christmas. Thx Robin, Matty, Dan.

Cheryl
Cheryl
1 review Ottawa, ON
10/10

gas stove installation

When we made the decision to change the wood stove in our basement to a gas stove we looked online to find a contractor and found Fireplace West. We were very impressed by all the positive customer reviews and contacted Robin by email. At the time he was on vacation, but replied in about an hour to say he’d be in touch, and true to his word, first thing Monday morning we received a call from him. That day he came to our home for a consultation and spent the time to explain what had to be done, clearly and concisely, making it easy for us to understand the process. Robin is extremely professional and knowledgeable. He and Matt went above and beyond to complete the installation of our Regency stove to his high standards. We recommend Fireplace West without hesitation.

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Company Response

Best of this project was the client, Cheryl and Paul, taking me out of my comfort zone (larger stove) and being right. This regency stove is gorgeous with heat to spare in the cold winter. Self sufficiency, heat without using electricity, was request #1, Regency Top Product line. Kudos to Matt for noting we needed to upgrade the gas line.
Thank you for great review., Matt, Robin

Brian Brisson in Mississauga
Brian Brisson in Mississauga
1 review Ottawa, ON
10/10

SWAP, Wood to Gas Fireplace

Last week, we had Robin and his crew do a SWAP/Wood to Gas Fireplace. Robin had previously provided us with a written estimate and the job was completed on time and on budget.
We were particularly impressed by the crews “attention to detail”, thoroughness, and professionalism.
The Gas Fireplace looks fantastic and we are very satisfied with the end product!!!!
We would highly recommend Fireplace West for any fireplace related projects.
All the workers really care about their work, strive for perfection, and are good people.
Thanks Robin for a job well done!!!

Brian & Diane

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Company Response

Thank you Brian, Diane. Great clients, great project. I'm surprised I'm not going door to door with Minto projects. The new Napoleon fireplace pops as you walk in the front door, first thing you see. To cozy kitchen and family rooms. Great review. Matt, Dan, Robin.

Hubert in Ottawa
Hubert in Ottawa
1 review Ottawa, ON
10/10

Fireplace (2) installation

Robin is a true gentleman: prompt, corteous and very helpful. He did a great job installing a beautiful fireplace in our livingroom and another in our finished basement. I would recommend his services to anyone.

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Company Response

Hubert, you were a lovely family to meet and work for, pleasant dealings and a great review. Superior choices with a Napoleon Havelock stove and a Valor G3 gas insert. Thx, Robin, Matt.

Tuson in Kanata
Tuson in Kanata
1 review Ottawa, ON
10/10

Robin's a beautiful fireplace just what I wanted

Robin is an excellent worker. His jobs are clear and was done on time and in a professional manner.
He quoted my a price and did it for that price .
The fireplace out better then I thought it would he cut the back piece prosise to fit and it did.
I love my fireplace and I am happy I found and used Robin he did the job thank you Robin for a wonda wonderful fireplace and looks amazing
Shirley

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Company Response

Great Client. Shirley, you sourced us on our great reviews and we tried to live up to them. Your right, the Napoleon insert, the Inspiration ZC LOOKED AWESOME. And it's still cold these mornings. Thank you for the great review, Robin.

Robert in Ottawa
Robert in Ottawa
1 review Toronto, ON
10/10

Excellent installation and service

I had a Napoleon gas stove (fireplace) installed three years ago. The installation was done well and the results look great. The price was also better than quotes I had from other local installers. The stove has been operating trouble-free ever since. I recently had a cleaning done by Fireplace West and the stove looks as good as new.

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Company Response

Kind words Robert. Your stove did look new. Napoleon's Havelock gas stove is my GOTO model, about 20 out there. I love ultra dependable, lots of heat. Thx for the Review, Matty, Robin.

Catz in Toronto
Catz in Toronto
1 review Toronto, ON
10/10

Gas stove installation

about 6 years ago we were searching for a company who could install a gas stove in our solarium. A friend recommended Fireplace West. We met with Robin, the owner of the company and knew right away that this is the man who will do the job. Robin gave us many options and guided us through selecting the stove which we have now. we never regretted our decision. Rob did an amazing job. We are very thankful to him. But the most amazing thing about Robin is that no matter when we called him for some minor issues (mostly due to my ignorance with switches and batteries!) he came right away. He is very friendly, professional and compassionate about his work. We are planning to buy another house and the first thing would be to get Robin there to help us with another gas stove! Thank you, Robin, for all your wonderful support.

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Company Response

Thank you Farhat, Mike. A big Shoutout for Napoleon's dependable gas stoves. Remote control batteries are my #1 service call. We have become good friends through your Almonte organic food store, Dandelion Foods. Look forward to helping with your new home. Great review, Robin, Matt Hetherington.

Bonnie in Scarborough
Bonnie in Scarborough
1 review Toronto, ON
10/10

Installation of gas fireplace insert

In late November I went shopping for a gas insert to replace the wood burning fireplace in my home. I visited the “big stores” found what I liked but was told it would be approximately 3 weeks before installation. A family member suggested I call Fireplace West, which I did and the next day Robin came over, measured my fireplace, immediately placed the order for the one I wanted, with delivery confirmed he said it would be 1 week for installation. He had a company over within 3 days to clean my chimney, 4 days later I had my new gas fireplace installed. With this freezing Jan. I have used my fireplace everyday, the cat thinks it belongs to her, the warmth is incredible. Thanks Robin for great service, I highly recommend Fireplace West, so easy to deal with. Bonnie B.

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Company Response

The fireplace does belong to the cat, Bonnie. Haha. Sometimes as a small family company, we can be more responsive. Again, our model of zero to none warranty work points to another dependable Napoleon gas insert. You were very pleasant to work with Bonnie. Thx. Robin, Connor.

Private User
Private User
Private User reviews Ottawa, ON
3/10

fireplace insert

the pluses: - the owner found me a client site to show an insert style that I was interested in but could not see at a local showroom
- he did not install the fireplace when he realized that the chimney needed to be cleaned and running the fireplace would smell
the negatives: - he did not include a chimney cleaning which was needed in the quote
- he did not notice a lip on the front of the existing fireplace when quoting
-he mentioned his high home star rating many many times during the quoting process - it was a bit much
-he walked away from the job without even talking to us and giving options saying he could not install the chosen insert and it should be smaller; yet the Fireplace and Patio Centre quoted and installed the exact same insert successfully and for a lower price

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Company Response

Thank you for the 3/10. Could've been lower. I missed a couple of major details in quoting you which came back to bite me at the start of install. I decided to cancel because with the expense of the project, you deserved a positive experience. Sorry. I handled it badly. The Fireplace Center is an excellent company. Sent a personal note and expression of apology to Synandra and Ed, 14/2/19.
POSTSCRIPT. I received back a very gracious acceptance of my apology from Synandra. This is "old school" in a world of Facebook and Twitter. Wow. Robin Hetherington, FW.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplacewest.ca is a premier gas fireplace contractor.

We supply and install Napoleon, Regency, Vermont Castings and lately, a lot of Valor gas inserts. These are the best of Canadian and North American brands.

We are unique. Our mission is to have none to zero warranty work and to provide a complete package from the gas fireplace sale to finished drywall and stone. All of our pics are our work alone. A bit of Catholic guilt ensures a timely response to feedback. We are good listeners.

Company trends have to do complete swaps, wood to gas conversions with full finishing.

Let's talk fireplaces. Robin@fireplacewest. 613-720-3186.

CATEGORIES
Fireplaces
PRODUCTS
Gas fireplaces, inserts, stoves.
SERVICES
We supply, install and finish gas fireplaces. We are unique in that we finish what we sell.
BRANDS
We supply the best of Canadian and North American brands, Napoleon, Regency and Savannah (Linears).
STYLES
Clean
SPECIALITIES
Wood to gas fireplace swaps. We finish what we sell. Nothing is plug and play.
WEBSITE
http://www.fireplacewest.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
cash, Visa, MC, and PayPal
LICENSES
Ontario Fuels Safety Contractor, G3 and G2 gas techs, Sheet Metal Journeyman
LIABILITY INSURANCE
Yes
DIPLOMAS
BA Guelph, many HVAC courses
WORKERS COMPENSATION
Yes
PROJECT RATE
$4300 and up
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.