Robin's installation of a Napoleon GX42 to to replace a BIS wood burner was a challenging project on two counts. First, just running a new gas line to the fireplace was a major challenge. Second, installation spot for the fireplace was tight and awkward.
Robin methodically worked his way through the challenges, and delivered a superb installation, billed at the exact price he quoted.
We are mightily pleased, Robin!
Lesley and Peter Betts.

We are always very pleased with the great service and efficiency when dealing with this company. We highly recommend Fireplace West. Robin cleaned, installed new batteries and safety checked our gas fireplace. Anyone interested in removing a wood burning fireplace should have this company on speed dial!

I was extremely impressed with the services Robin and his company provided. Starting with the quote through to the install, Robin provided guidance and delivered on his commitments on time with no surprises. I have elected to finish the fireplace myself and Robin was free with his suggestions on how I could accomplish this and offered any help I felt was needed later. My drywall ceiling and joists provided some challenges and Robin worked through these and made sure the end result looked amazing.

Neighbours recommended Fireplace West to us & we are thrilled that they did! From the initial phone call that I had with Robin I knew he was the right person to convert our wood burning fireplace to gas.
Two things struck me about Fireplace West. The first is that it is a family run business (Robin, Dana & Matt) who are very experienced, talented and have strong work ethics. Truly, they are stand up guys.
The second is they do the project from start to finish. They went above and beyond the call of duty to provide incredible customer service. They are professional, knowledgeable & hard working.
I will certainly refer family & friends who may be interested in having a gas fireplace installed.

We were extremely pleased with the instalation of our gas fireplace. Robin and his crew were very courteous and listened to our ideas and added suggestions on their own. We would highly recommend this company to anyone and would choose them again at any time to do work for us in the future.
Joanne and Rudy Strass

Robin and his team at Fireplace West are very knowledgeable, professional and friendly.

Dan and Robin recently did a first-rate job installing, finishing, and servicing our new fireplace. A pleasure to work with.

Highly recommend!

We are thrilled with the job that Robin and his team did updating our fireplace.

Robin answered all my questions during the selection process and provided excellent advice. He also effortlessly accommodated the many changes I asked to make.

Initial estimates for cost and schedule were 100% spot on.

The install took a day and he got along very well with our cat.

We are so happy with the fireplace and have been enjoying it almost every day since.

Contacted several dealers to convert a wood burning to gas fireplace.  Fireplace West was the most affordable and a one stop shop.  Didn’t have to organize roofers or gas fitters as Robyn and his team did it all. Robyn lived up to all his promises including timeframe and did a fantastic job.  Robyn and Matty took great care of the house and no mess.  We are thrilled with the fireplace and sitting in front of it enjoying a whiskey!
Thank you so much Robyn, Matty and Dan.

I have wanted a central Gas Fireplaces in our living room for years. There was an old ugly fireplace which had been installed in a corner by previous owners which was NOTin a place that allowed you to "sit round the fire" Various people had told us that we could not install a new Gas Fireplace because of the geometry of the house, gas lines , vents etc.

I went through the Ottawa reviews( again) and gave Robin a call. Robin turned up and did a thorough site visit looking at what was possible with work and ingenuity and not just "all the reasons it would be difficult to install a Gas Fireplace in your home!" He also listened carefully to what I was looking for and advised on options to make this happen.

I was gobsmacked (in a good way) Fast forward less than a week and Robin and his family Dana and Matt arrived to do the work. In 3 days they removed and capped the awful old Fireplace and surround sorted all the outside Gas lines etc. and installed our new Fireplace and surround. Not only that Dana drywalled the area where the old fireplace had been and built a whole new surround for the new Fireplace which he filled sanded and finished ready for painting. I had asked that the Fireplace be raised as I had a mental image of a more vertical Fireplace.The guys sourced and replaced the skirting board molding around the whole area including the new fireplace giving it a great finished look.

We had the lighting up ceremony (and drying out the surround) yesterday. It looks brilliant!

Thank you Robin, Dana and Matt for giving us a Fireplace we can sit around!
Yes, of course I would recommend this exceptional Family Business.

This firm came out in response to a concern I had with my gas fireplace as the pilot light didn’t stay lit. They started to explain How to trouble shoot it but then offered to come to my home to show me
They arrived on time and not only inspected the pilot light but took apart various parts of the fireplace and cleaned parts including the glass front. My system now works perfectly.