The company installed a Lennox 7000 btu in my townhouse 2 1/2 years ago and the blowers stopped working. I thought the system is suppose to last a lot longer than that.
The service department agree to fix the problem for me but the parts will not arrive until 4 weeks later. At the mean time my house is without air conditioning and heating. The forecast for the next 10 days are over 37 degree C.
Am I unlucky or the company is selling sub standard equipment?
- Approximate cost of services:
- $3,200.00
- Company Response
We appreciate your feedback and are genuinely sorry to hear about the inconvenience you've experienced with your Lennox furnace installation. Your comfort and satisfaction are of utmost importance to us, and we want to address your concerns.
Firstly, we apologize for the inconvenience caused by the blower issue in your townhouse. We understand that a furnace is a significant investment, and it's reasonable to expect a longer lifespan. While Lennox furnaces are designed to be durable, occasional issues can arise, and we take them seriously.
Regarding the delay in obtaining the necessary parts, we want to clarify that we are working diligently to resolve the issue as quickly as possible. The availability of parts can sometimes be subject to external factors like supplier delays, especially when dealing with specific model and generation variations. We appreciate your patience during this time, and we're exploring all possible avenues, including sourcing parts from new furnaces if available, to expedite the repair process.
In terms of the extreme weather conditions you're currently facing, we understand how critical it is to have a functioning HVAC system during such times. We apologize for any discomfort you're experiencing due to this situation and assure you that we're doing our best to minimize the downtime.
Rest assured, we are committed to providing you with a reliable and efficient heating and cooling system. Our service department will continue to work closely with you to resolve this issue and ensure your home's comfort is restored as soon as possible.
We genuinely appreciate your patience and understanding, and we will keep you updated on the progress of the repair. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we will do everything in our power to make this right.
Thank you for choosing us for your HVAC needs, and we look forward to serving you better in the future.