You Move Me Toronto/Gta

Moving & Storage
Etobicoke ON M9W 1R2
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97%(71 reviews)
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HomeStars
Moving & Storage
You Move Me Toronto/Gta
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85%

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Reviews by rating (past 12 months)

Reviews for You Move Me Toronto/Gta

Average customer rating:
9.1 10 (368 reviews)

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lf_toronto
lf_toronto
1 review Toronto, ON
10/10

Moving boxes

Great job thank you for the assistance. Staff was very friendly and helpful and they even brought me coffee which was a nice touch.

Approximate cost of services:
$140.00
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Company Response

Thank you! We're so happy you were pleased with the service and the coffee. I'll make sure to share your comments with the crew.

Best Regards,
Ian and the Toronto Crew.

Matthew in Toronto
Matthew in Toronto
1 review Toronto, ON
10/10

Packing and Moving

The team was incredibly efficient and professional. Packed up my place and moved me from west to east Toronto in about 3 hours. I was astounded. Zero problems. A 100 per cent positive experience.

Approximate cost of services:
$700.00
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Company Response

Thank you! So glad to hear your move went smoothly and efficiently.

Best Regards,
Ian and the Toronto Crew

bwilson1
bwilson1
1 review Toronto, ON
10/10

Residential move from 2 bdrm apartment to bungalow house.

Rick and his crew were unbelievable! Very professional, handled everything with care and moved and unloaded us in 3 hours. Incredible work gentlemen... Worth every cent! 10 out of 10 stars would recommend You Move Me to anybody. Made our moving day way less stressful, everything went according to plan.

Approximate cost of services:
$760.00
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Company Response

Thank you for the review! Happy to hear the guys made your move as stress free as possible.

All the best,

Ian and the Toronto Crew.

Barn
Barn
1 review Toronto, ON
10/10

Move

They moved me from a two bedroom apartment to a one bedroom apartment with style and class. Richard Reid & his helper. They were great I would hire them again and definitely recommend them!
I would only suggest you watch the clock to avoid surprises.
They where great!

Approximate cost of services:
$1,179.00
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Company Response

Thanks for the review. Glad to hear your move went smoothly. I will pass on your comments to the crew.

All the best,

Ian and the Toronto Crew.

rebecca.ourique
rebecca.ourique
1 review Toronto, ON
9/10

Moving service

Moved all of our furniture and boxes from our old location to our new one! Very professional, friendly and efficient.

Approximate cost of services:
$1,000.00
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Company Response

Hi Rebecca,
I'm glad to hear you were happy with our service, thank you for taking the time your share your experience!

Best Regards, Meagan and the Toronto Team!

ajax t.
ajax t.
1 review Whitby, ON
10/10

moving

they crew was on time and fast. very personable. ricky the head of the crew was amazing! packed my stuff well and nothing was damaged. they even assembled one of my beds for me.a great experience and i will use them again(can i request ricky's crew?) and recommend to anyone else moving.

Approximate cost of services:
$600.00
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Company Response

Thank you for this wonderful review. I will make sure to share your comments with the crew. You can certainly request Ricky and his crew for any future moves! Best Regards, Meagan and the Toronto Team

ckoppel
ckoppel
1 review Toronto, ON
10/10

Furniture removal

Picked up furniture on behalf of the furniture bank. Nicest movers I've ever met!

Approximate cost of services:
$600.00
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Company Response

Thank you for taking the time to leave us this feedback! I'm so happy to hear you liked the crew and our service!

Best Regards, Meagan and the Toronto Team!

jtracjv
jtracjv
1 review Toronto, ON
8/10

Move 1 bedroom condo

Good but very slow. Didn't use furniture dollies just carried all large items.
Friendly. Clean

Approximate cost of services:
$1,300.00
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Company Response

Thank you for taking the time to share this feedback. Depending on the items being moved, the crew will opt not to use a dolly if they feel it's the safer decision. I will pass along your feedback to our training team.
Best Regards, Meagan and the Toronto Team.

I&S In T.O
I&S In T.O
4 reviews Toronto, ON
7/10

Communication is key

The test of how well management responds to an issue and complain can tell a lot about how a company and its commitment to service. The management team of You Move Me showed me that they are committed to keeping clients (and in my case – someone who wanted to be a client but did not get a chance to be) happy. The situation started when I tried to book a move with You Move Me. Between a glowing recommendation from my brother, and their clever marketing (free moving box on the door step) I tried to book a consultation walk through. After a bit of back and forth trying to figure out a good time to do the walk through. I did not hear anything from the YMM team. Knowing we all forget things, I tried to call them back – things progressed – and then radio silence again. At this point the move date was approaching, and I couldn’t afford to wait any longer and picked another moving company (Oh and what a disaster that was). Not happy about the way things were handled by YMM, I decided to get in touch with the management team to at least inform them of what happened, and how for a company (and its sister companies) that pride themselves on customer service, this one was lacking. The owner, Kelly was straight up apologetic. He indicated that there were some internal issues and that they dropped the ball on this and they really wanted to make it up. My concern was just to let him know what happened and hopefully it won’t happen to other customers. If a short email can help a small company fix issues then I feel like I have done my part. Kelly was on the ball indicating how he would make sure that issues like this don’t happen again. At the end of the day it’s all about communication – either from the staff, or in this case, the owner. When the staff fell down, the owners stepped up and helped remedy what was going to be a negative experience. Unfortunately, I did not use YMM for my move. Would I use them next time? I would definitely give them another shot, they treated someone who wasnt even a customer with great customer service. However, with all the drama with my recent move (and the staggering home prices in Toronto) – I think I may be staying just where I am!

Review has 1 previous version
Approximate cost of services:
$0.00
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Company Response

Hello I&S - my name is Ashton, I am one of the owners of You Move Me Toronto and am incredibly dismayed after reading about your experience with my Team. Our goal is to be the Customer Experience leader within the local moving space, and we clearly failed here. If you don't mind, I will reach out to you today to see how I may be able to help at this juncture. Thanks for taking the time to share.

igor
igor
1 review Toronto, ON
10/10

Moving all staff from one condo ap-t to another

Two men crew was very polite, professional ,cooperative, fast '. Good work attitude.Will be recommended to all my friends

Approximate cost of services:
$980.00
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Company Response

Hi Igor, Thank you for taking the time to share your experience! I'm so happy to hear you were pleased with the team and our service!

Best regards, Meagan and the Toronto Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about You Move Me Toronto/Gta

We're a professional local moving company created to move more than just your boxes. We'll move you with our hard work and genuine smiles. Call us today and we will be at your door tomorrow to deliver an onsite estimate for your upcoming move!
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