Ace Pools

I recently hired Ace Pools to construct a new pool on my property, and I must say that my experience with them has been nothing short of a nightmare. From start to finish, their work was subpar, and they were completely unresponsive once they received payment. I strongly advise against using Ace Pools for any pool construction project, as they failed to meet even the most basic expectations.

Shortly after the completion of the pool, I encountered a major issue: the pump stopped working. This malfunction rendered the entire pool unusable and essentially turned it into an expensive decorative pond. I immediately reached out to Ace Pools, hoping for prompt assistance, but to my dismay, my calls and messages were met with silence. They completely vanished once they received their payment, leaving me stranded with a malfunctioning pool and no recourse.

I cannot stress enough how frustrating and disappointing this experience has been. Not only did Ace Pools fail to deliver a properly functioning pool, but they also displayed a complete lack of professionalism and integrity by ignoring my repeated attempts to contact them. Their actions demonstrate a complete disregard for customer satisfaction and after-sales service.

I strongly caution anyone considering Ace Pools for their pool construction needs. Based on my personal experience, I believe their workmanship is substandard, and their commitment to customer service is non-existent. Save yourself the headache and find a reputable pool construction company that values its customers and stands by its work. Ace Pools is simply not worth the time, money, or frustration.

I tocks several days to do the job , the person was no9t very familiar with the problem. I have also wanted to replace the winter cover that they did original one , and till this date I have not reply from the, they promise to come on the week end and did no show-up not even a phone calls , this Co. is not run Professionally. luck of proper supervision

The best around! They designed and built are pool as well the entire yard. Great communication and stayed within the timelines and price! I couldn’t recommend them more! You’re getting the best when you hire them.

Great Company to deal with. Very professional, great work and I would highly recommend this company to build your dream backyard. Truly a one stop shop.

Keep up the good work guys!

These guys did a fantastic job. I would highly recommend them. They were quick but every attention to detail was given. When I called they got back to me right away. Really happy and everyone loves our pool!

After saving for a few years my family and I were finally ready to purchase a pool for our backyard. After shopping around we landed on Ace Pools as they were the best overall value and we liked their recommendations the best. Andrew and Jason were a pleasure to work with and the end result is the backyard pool of our dreams. I would not hesitate to recommend Ace Pools to anyone.

I called ACE Pools to 'fix' a parking pad behind our house. It was rutted, muddy and access was tight in the alley. Andrew recommended a specif type of gravel, although my initial request was for a limestone pad. They came out with equipment and removed a truckload of broken concrete and stones and leveled the area which suffered from years of neglect. Andrew was right about the gravel. The base they laid is excellent and hasn't shifted (wheel ruts) with all the wet weather we had this winter. It drains well and is packed enough to shovel snow. I will use Andrew's team again.

After receiving 4 quotations for a new pool construction and backyard landscaping, we decided to go with ACE Pools. We liked the fact that they are a younger company that will be around for many years. I am proud to admit that I am not the easiest client to deal with because I want every detail to be as perfect as possible. Jay and Andrew were true professionals throughout the process and offered their input where needed to ensure that we are 100% happy and that every detail was covered.
They were attentive to every question/concern/change we had, and were not filled with all the scare tactics that other pool companies love to unload on you.
Jay had all the pool details covered and offered some good ideas to make the pool better than we had imagined. The Landscaping crew were all top notch and you can tell right away that they love what they do.
As with any project, there will be some tweaking that needs to be done once the stone has time to settle. Their 5 year warranty on all their work really gives us peace of mind to know that they are always here if we need them, and we wont be left hanging for any service we may need as the years go by.
The pool was just closed yesterday. the ACE team was fast, efficient and very careful to ensure all details were covered and that I was educated on everything they were doing.
In my opinion ACE Pools is one of the best there is. Don't be fooled by other pool companies "scare tactics". ACE has your back and will ensure you're satisfied from start to finish.
Jay & Andrew thank you guys for everything and please thank Cliff and the crew for a job well done! Best of luck to you all.

I contacted Ace Pools in the early Spring as I wanted a pool for the summer. My husband and I were not exactly sure what we wanted as this was our first time getting a pool. We contacted a few pool companies but were most satisfied with Ace Pools. Jason and Andrew came by and gave us ideas and options that we never even considered. They were priced competitively and very professional. They answered all my questions and tried to make the process as stress free as possible, being this was my first pool. The family and I now have a cottage in our backyard! Thanks ACE!

Update: Jason has a prompt response to my posting and agree to fix the problem with me paying for the parts. I am still hesitate to put 10 Stars until I am satisfied with the fix. - Just moved in to the new house and the previous owner has installed the pool liner as part of the deal. After 2 weeks, found out the pool liner was poorly installed causing major water leak. And ACE Pool has not returned my call.