An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I wanted to take this opportunity to do a review for JSN Appliances Repair and Sam as it is well worth the call to them for appliance repair. Approximately 4 years ago I had to purchase a new dryer, my dryer and washing machine at that time were 18 years old. At the time, my dryer was not working so I decided to buy a new washer and dryer – GE manufactured so I assumed they were good machines. About a year ago, I noticed my dryer was taking 2+ hours to dry a load, ridiculous. However, I had medical issues to take care of first and did not get a chance to call anyone for quite some time.
I did some research and found JSN Appliances Repair, read the reviews and gave Sam a call. He came to my house 2 days later and I showed him where it was. Went back to my living room and within 5 minutes Sam called me down to take a look. He said there is nothing wrong with your dryer, but look at this. My dryer vents were about 35 – 45 feet long and clogged with lint to the point you could not clean or vacuum. The whole vent was clogged right up to the hookup for the outside vent! So I definitely needed to get new vents. I was in awe of the amount of lint – probably could have knit 3/4 sweaters with it! I had my ducts cleaned a few years ago, but they did not do the dryer vents (I thought they had). He also advised me that the “builders” of my townhouse should never have installed the dryer so far away from the outside vent and put such a long dryer vent in……..but it was too late to lodge a complaint as I have now lived in my townhouse for 20 years! Sam asked me to do a small load and try the dryer out (without the vents connected) to ensure my clothes were drying. I put in a small load of light curtains – they were dry in 10 minutes! I had someone come in on the weekend and install new dryer vents. IT WORKS SO WELL NOW!
Sam could have told me anything regarding needing new parts and I would not have known any better……but he did not! He was honest, respectful, polite and followed up with me a number of times. My business is based on customer service excellence, and I was so pleased to find someone that had the same outlook for their business in Sam.
I highly recommend JSN Appliances Repair and Sam! I would rate them as a 15 out of 10, but can’t so I definitely give him a 10 out of 10! Before buying new appliances such as stoves, refrigerators, dishwashers, microwaves, washers and dryers, call Sam! He will not steer you down a path, but will be direct and honest. I only had to pay him for the call to the house and it was well worth the $60.00!
Thank You Sam! I will definitely be referring customers to you and wish you much success in your business!
- Approximate cost of services:
- $60.00
- Company Response
Thank you Camymc for the Great Review. It Was a Pleasure Fixing your Machine. We Appreciate your business very much. looking forward to serving you in the future. Best Regards, Sam