The design of our bathroom was changed without our consent after the project manager checked out, never showed up, so the renovator built the bathroom without a linen closet that was supposed to be installed, a linen closet we purchased and that was literally drawn on the design. He claims the project manager never gave him the design. When we called the project manager to tell her she came running over to our house to talk to the renovator but ultimately never remedied the situation because it was built without properly measuring.
I subsequently wrote a bad review and was presented with legal papers stating AGM refused to complete the job unless I signed papers agreeing to remove the negative review and agree not to criticize the company. But there was no guarantee they would finish the work.
But it looks like the review was removed from Google against my will anyways.
It's been almost 2 months and this remains unresolved. The people at AGM go beyond behaving rudely and unprofessionally. I believe they are bad people. I have had to hire a cleaning company after tiles were cut in one room, debris left in my child's bedroom. My husband talked me out of suing them but that is the only way to get fair treatment at this point. I've gone from tears to experiencing health problems as a result of the stress of dealing with these people. Hiring this company has been a major mistake.
- Approximate cost of services:
- $50,000.00
- Company Response
Hello Julian and Lara Arend, we are sorry that we were unable to meet your expectations. At AGM we pride ourselves on our transparency and honesty that we provide all our clients. Unfortunately, the cabinet you purchased was unable to fit in the bathroom due to unforeseen circumstances out of our control during your renovation. We sincerely apologize for any stress this may have caused. We have offered you $1000 compensation for this inconvenience and have offered to build a new custom cabinet that will fit, at no extra cost to you. We have been in contact with you and have fixed all deficiencies. If you have any further comments or concerns, please contact us so we can look into it immediately. Our clients are very important to us and we believe every homeowner deserves nothing but the utmost best customer service. We want you to absolutely enjoy your beautiful new bathroom! – Your friends at AGM!