Instant Lawns

We had our septic system replaced which completely dug up our backyard. We needed to replace the lawn and called Instant Lawns based on the reviews. They showed up the same day, gave us a reasonable quote and said they could have the work done at the end of the week. They then called back and said they had an opening in their schedule and could do it the next day. So far things were going very well and so we asked for a quote to also do our front lawn; we accepted it and gave them a deposit.
They installed the back lawn as promised and said we should keep it watered and wait 10 days before mowing to allow the roots to establish. The sod they installed was already quite long so after 10 days our mower could not handle cutting it and ended up tearing some of the sod which had not properly rooted. We had to rent a brush cutter just to get it down to a manageable height. I emailed and called to complain several times and each contact took them several days to respond. We wanted our lawn repaired, the cost of the brush cutter to be reimbursed and we wanted our deposit back for the front lawn. They finally honored all those requests but it took two months of emails and phone calls. I felt like I put as much time into running after them as it took them to install the lawn in the first place....and I was the one paying.
The staff seemed hard working and enthusiastic but I question the quality of the work and frankly it shouldn't take that much of my time just to ensure I'm getting what I'm paying for.
Even now when we just did some raking of leaves the sod was still lifting in places after being installed for two and a half months; I'm tired of dealing with this.