We reached out to Serge about 2 months ago, he was extremely tardy with his responses and then we just fell off his grid, he failed to follow up, make and keep appointments. Then we had a friend refer someone else from this same company (not knowing its the same company), came to our door about 10 days ago, said it was a big job for 2 people at least 5 to 6 hours. We did not get a quote like promised from Nino, have not heard back at all. We are luckly to be on our neighborhood forum where we were recommended to another company that came in promptly, assessed the problem and fixed it in just over an hour. It is our good fortune and the way we deal with others honestly that we did not have to do business with such an unethical company.