We hired Elite to paint the exterior windows and fascia of our home. We’re happy with the final product, but there were definitely problems along the way. The problems were not entirely Elite’s fault and I feel they did a good job of making things right. From the initial quote through to the completion of the job, Chris was very professional. However, there was a mix up at the paint store and the wrong paint was applied to our house. Chris owned up to the mistake and he had the house repainted. By the time all the coats were done, the windows had been painted shut and a relief cut was required. Unfortunately, in doing this the crew cut through the weather stripping on all of the windows. Chris made things right by replacing the weather stripping. After the repairs were completed, the crew came out to do the final touch ups (but this did take longer than expected).
All in all, I believe we received what we paid for, but along the way there were some difficulties and frustrations. That said, Chris honoured his contract price and continued to send his crew out to correct the deficiencies until the job was done, and I respect that.
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- Company Response
Thank you for your feedback, hope to complete your next home project!
- The Elite Trade Painting Team