Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Rockwood Kitchens

Average customer rating:
9.8 10 (94 reviews)

Sort by

Alex in Barrie
Alex in Barrie
0 reviews Barrie, ON
10/10

Kitchen Renovations

Recently moved into a house in Barrie and started renovations for the Kitchen. When choosing a countertop, Rockwood Kitchen's team was very helpful and organized to work with. They did everything in a very organized way. Amy Helped us to choose a perfect quartz and gave us good recommendations. She always responded in a short time and was always available when we had difficulties. They were always on time and showed great communication. They worked quickly and the installation process was flawless. Strongly recommend working with Rockwood Kitchen.

Was this review helpful?
Company Response

Hi there Alex, thank you so much for your review for Amy and the rest of the RockWood team! We will be passing along this message. Please let us know if there is anything you need in the future. :)

Leslie
Leslie
0 reviews Barrie, ON
10/10

Amazing Kitchen company, we are very happy!!

We got a new kitchen and 2 vanities from Rockwood Kitchens and we are very happy. The customer service and design recommendation from Tommy is amazing, quality of the cabinets are outstanding and the prices is very affordable and fit our budget well.

Everything was installed on time and we couldn't be happier.
Thank you Rockwood for going above and beyond to make sure we are happy.

Was this review helpful?
Company Response

Hi there Leslie, thank you so much for your amazing review! We will be letting Tommy and the rest of the RockWood team know! Please let us know if there is anything you need in the future.

Private User
Private User
Private User reviews Markham, ON
10/10

Excellent Service, Excellent Product

When we moved we couldn’t find the right sideboard for our dining room which abuts the kitchen. A friend recommended that we visit RockWood Kitchens in Vaughan. Kelsie, their Design Consultant, was extremely knowledgeable and was able to help us understand how RockWood works and with choosing the right piece. From the design process to the delivery and installation, RockWood’s service was excellent. The piece looks perfect and the quality is spectacular. I only wish we had known about RockWood Kitchens before we painted our kitchen cabinets because with their reasonable prices, we would have just changed the whole kitchen instead. We are grateful to Kelsie and her team for the seamless RockWood experience!

Was this review helpful?
Company Response

Thank you so much for your review! We will definitely be letting Kelsie and the rest of the RockWood team know. Please let us know if there is anything you need in the future... who knows! Maybe a kitchen one day!

Ann MSF
Ann MSF
1 review Toronto, ON
10/10

Butler's Pantry and Kitchen Counters

I dreamed of putting in a butler's pantry for years, we had an unused space off our kitchen that was the worst room in the house, now it's the best room. Working with our designer Desirae made my dream come true. She knew her product, was very patient even though I changed things at least 5 times and most of all, responded to my emails and phone calls immediately, she was a pleasure to work with. Rockwood has a quality cabinet at affordable prices, we were quoted more money for mdf cabinets whereas these are wood. We decided to save money by assembling and installing ourselves. I know there are glitches to every renovation and this was no exception, however Rockwood and Desirae went above and beyond to make sure we were happy, besides a quality product that is what makes a 5 star company and designer. We love our finished product. With the money we saved we were able to upgrade our kitchen counters (existing kitchen).

Was this review helpful?
Company Response

Hi there Ann! Thank you so much for an amazing review. We will be letting Desirae and the rest of the RockWood team know. We are glad everything turned out! Please let us know if there is anything you need in the future :)

Adrienne in Collingwood
Adrienne in Collingwood
0 reviews Innisfil, ON
10/10

Amazing service and quality!

We worked with Megan from the Barrie showroom. We had a flood in our kitchen, and had a very limited budget. With Megan's help, we managed to pull together a beautiful kitchen which surpassed the appearance and quality of our previous kitchen by quite a lot! The cabinets are gorgeous and well-made, and the quartz countertop is stunning. The service was amazing. Megan put up with my endless questions, and everyone involved in the process was very professional. If we're ever in a position to renovate a kitchen again, we will definitely be returning to Rockwood Kitchens.

Was this review helpful?
Company Response

Thank you so much for such a kind review for Megan and RockWood Kitchens! We will be sure to pass along the message and hope to work with you again in the future. Thank you again for choosing us in your kitchen renovations! :)

Private User
Private User
Private User reviews Newmarket, ON
10/10

Kitchen Renovation

Erin was a pleasure to work with, and exceptionally attentive to our questions and needs! She was available to support as needed. Trevor is a fine carpenter who worked hard to customize the cabinets to our kitchen nuances, while Ly and the granite team were fabulous. A fantastic experience all around. Thanks so much!

Tim

Was this review helpful?
Company Response

Thank you so much Tim! We appreciate your kind words and will pass the message along to Erin and the rest of the team. We hope you enjoy your beautiful new kitchen!

Kathy in Toronto
Kathy in Toronto
0 reviews Burlington, ON
10/10

Kitchen Renovation

After a disappointing design appointment with a big box company, I was referred to Rockwood Kitchens. From the first phone call for general information to completion of the project, I have nothing but great things to say about the job that Rockwood Kitchens performed with my condo kitchen renovation.

Through a pandemic, lockdown, maternity leave transition, and installation “hiccup”, my designer Komal (Brampton) was able to seamlessly provide amazing service to ensure that I was happy. She was patient and understanding as my ideas and desires for the perfect kitchen evolved. She was easy to work with, professional and responsive with all aspects of the project and I valued her expertise in recommending finishes and final hardware choices. But a perfect design does not come to reality without installers, and the installers assigned to my project were amazing, specifically Brian. He was highly experienced, professional, informed and was always able to answer any of my questions while onsite.

The overall quality and price of the cabinets and countertop that Rockwood Kitchens installed exceeded by expectations and "WOW" the finished result is exactly what Komal designed for me. I would highly recommend Rockwood Kitchens to family and friends, in fact, to anyone. Thanks Rockwood Kitchens!

Was this review helpful?
Company Response

Hi Kathy!
Thank you so much for such a kind review - we appreciate this very much. We will be sure to pass this message along to Komal and the rest of the RockWood team. If you need anything in the future, please do not hesitate to reach out to us!

Karl
Karl
3 reviews Barrie, ON
10/10

Great Customer Service and Professional Installation

We are thrilled with our new kitchen from Rockwood Kitchens. Desirae at the Newmarket showroom was amazing to work with. Her design was well thought out and suited our needs perfectly. Desirae was extremely patient as we changed our minds on the different aspects of the design. She was always very responsive to our questions or making changes by email. We felt confident in her advice and the result is excellent.

The Rockwood Kitchen installation was completed on-time and as promised. The attention to detail by our installer was professional and you could tell he took pride in his workmanship. In fact, there was some minor damage to one of the tall cabinets, something that we may not have noticed ourselves but immediately he called the warehouse and had another cabinet shipped out to replace it.

The post-installation follow-up was superb. We encountered a colour match issue with one small section of our quartz countertop and Rockwood did not hesitate to replace it.

Amazing staff and truly a pleasure to work with, from the initial design to the post-installation customer service.

Karl & Kathy
Stouffville

Was this review helpful?
Company Response

Hello Karl and Kathy!
Thank you so much for such a kind and detailed review. We will be sure to pass this along to Desirae and the rest of the RockWood team. We hope you enjoy your beautiful new kitchen!

Private User
Private User
Private User reviews Georgina, ON
10/10

Kitchen install

Desirae was excellent. Patient and answered all my questions. I love the kitchen. My wife really loves it. Everyday she smiles just by walking into it. We are very satisfied with the install and the kitchen. Great job.

Was this review helpful?
Company Response

Thank you so much for your kind words! We will pass this message along to Desirae. Enjoy your beautifully designed new kitchen!

Colleen P.
Colleen P.
12 reviews Innisfil, ON
10/10

Kitchen reno

We are extremely happy with our Rockwood Kitchen and have had great experiences from all involved. Installer Damien excelled at his work and to the details of the install. Our designer Desirae brought our vision to life with her excellent talent in design and was able to answer all of our questions and concerns.

Was this review helpful?
Company Response

Thank you so much Colleen for you wonderful and kind words! We are glad you are happy with your overall experience :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Since 2010 RockWood Kitchens’ mission has been to provide south-central Ontario with the highest of quality cabinets and countertop at the lowest prices and our team of friendly and highly qualified interior designers, cabinet assemblers, installers, and delivery guys are all there to make getting your dream kitchen easy and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Kitchen & Bathroom - Cabinets & Design pros in Collingwood?