I renovated a relatively small galley-style kitchen that was in tough shape when I bought the house a few years back and my neighbour had used RockWood when they renovated their house two years ago. They were happy with everything and recommended them.
It all started well enough, my designer, Kelsee, in the Pickering location was very friendly and helpful. She took all my changes in stride and designed a great looking kitchen.
Unfortunately, my installation crew ("Johnny" and "Tommy") was less than stellar to say the least. Poor quality installation, rude and they left my house in an atrocious mess. However, after a conversation with Kelsee the next day, the Pickering store manager came over and spent two hours cleaning up the mess the installers had made. RockWood made arrangements to have another installer come back and make several corrections and assured me that everything would be made right. In a few days, they sent James to make the corrections and he did a top-notch job and fixed everything to my satisfaction. The counters were installed later and also done well. While I had some bumps in the road, I can now say that I have a great looking kitchen that I'm very happy with. In the end, companies can hire the wrong people and make mistakes - it happens. However, it's how they take responsibility for those mistakes that matters in the end. RockWood stood up and made things right and that's all that anyone can ask.
- Company Response
What an amazing review! Thank you so much for your kind words and we are so pleased to hear that you are happy with your RockWood Kitchens journey. We have passed this message along to Kelsee and the RockWood Team. Please do not hesitate to reach out to us in the future if you need anything! :)