I ordered a white shaker style kitchen in August 2022.
Less than a year after the cabinets were installed I was already having problems.
The dovetail joints have all been separating causing the drawers to stay open all the time.
Stay away from Rockwood Kitchens if you want more than 3-5 years from your new kitchen.
- Approximate cost of services:
- $12,500.00
- Company Response
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with your kitchen cabinets. We understand how frustrating it must be to deal with such problems, especially after making a significant investment.
We take quality and customer satisfaction very seriously at RockWood Kitchens. Our goal is to provide products that stand the test of time, and it is clear that we have fallen short in this instance. We would like to address your concerns and find a satisfactory resolution.
Could you please provide us with your order number and contact information? Our customer service team will reach out to you promptly to discuss the situation further and arrange for any necessary repairs or replacements. You may also reach out to us directly at 905-886-8920 EXT. 413
We appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to improve our services and products.
Sincerely,
Customer Service Team
RockWood Kitchens