Caroline, the owner, toured my house and promised me they were a different kind of cleaning service. She quoted me $150.00 + HST for 4 hours, which was more than any other service I have ever had. She said they would take their time as they pay their staff more than other companies. When they were done, my husband made them come back into the house and rewash the kitchen floor and countertops, which were not clean. They did not vacuum before they damp mopped the hardwood floors (seriously?) throughout the house, and the dirty water left a film over all the hardwood. Same with the marble tiles on the walls and floors in the bathroom. I had to re-wash it all. I asked one crew member whether they had dusted the shelf ledges in our dressing room, which is specifically told Caroline I wanted done, and she assured me it was. Later when I checked, none of it was dusted. Taps were not cleaned, etc.. I was told someone would be calling me the later in the day of the service or next day, but no one has called, and that was 1 1/2 weeks ago. I guess I am too 'picky'. They were in a big hurry to move onto the next job, despite all the promises. Caroline, you should 'walk the talk'. I was very disappointed not to get a follow up courtesy call. So here is your feedback.
- Approximate cost of services:
- $169.50
- Company Response
Dear Sharon, We would have welcomed a conversation with you and an opportunity to make you happy. We called last week and left a message for you that was not returned. We were very much hoping that we would be the company you were looking for. I know from our conversation during your in home estimate that you have tried many cleaning companies and just haven't been able to find a match for your needs. We discussed strategies to meet your high standards and I sincerely hoped and believed that we would be able to knock your socks off. I'm sorry that we did not. Please feel free to call us. It's not possible to rectify issues if we are not aware of them.