Sonny was great! He came into our house and told us exactly what it would cost to replace our fire insert, or the entire mantle, or even just a quick fix if we wanted. After deciding on the insert replacement we had an appointment booked for about 2 weeks after. The gentleman that came in was thorough and told us what he was doing the whole time. Because not all inserts fit properly into a pre-made mantle, we talked about the best way to make the surrounding border look good. Great service! Highly recommended.