Overall my wife and I are really satisfied with the work Penguin Basements has done. With all of the horror stories you hear about renovations, it turned out to be a mostly smooth and rewarding process.
We started out with Rick giving us some amazing designs to choose from. It was a detailed and informative meeting that gave us peace of mind knowing that everything would be done correctly, with permits and necessary inspections.
One of our biggest concerns was the schedule and timing, with a newborn at home and Christmas around the corner. We were concerned with sticking to the agreed to timeline. Permits caused an initial delay but Josh (our Project Manager) and his team were great at accommodating our project and minimizing the lost time. Using the buildertrend app and having access to Josh and the schedule was very helpful. It made it much easier to plan with our dog and newborn at home.
Our basement has gone from an original 1960’s basement to a modern day masterpiece. While we knew issues came with an old basement, they did a great job of overcoming and maximizing those challenges through design and construction. It is a much more efficient use of the space and in a cost effective way when it came to where to place bedrooms and having egress windows, etc. We now have two bedrooms, a large open common area, a bathroom, a laundry room, and a functional storage room.
Josh, Kyle and supporting crew were friendly and accommodating to work with. We had a side entrance to our basement so at times we hardly noticed they were working; At other times they made sure to update and coordinate with us while they were there.
They turned something I particularly thought would be stressful and painful experience into a process I could handle. Now we have a basement we’ll love for a long time and that is ready for our growing family! The kids will have the best parts of the house!
- Company Response
Hi Michael. Thanks for the great review. We'll make sure your team and everyone here gets a chance to read it. One question though, what could we improve upon to get that missing star?
Enjoy the basement. And happy holidays to you and the family from all of us at Penguin.