We are very happy with our new basement from Penguin. As with any major renovation there were some ups and downs. The cost negotiation was a bit stressful as there were things that were promised that ended up not being included in the work order. We had to remind them about and provide emails from sales. The tricky part was that we had to speak to many different employees from the company at the beginning and that meant things were lost in translation. I'm happy to report that everything was settled and we agreed on the job and the financing application was very simple and straight forward.
Once the renovation began, it took approximately 3 weeks to complete. This was advised up front and accurate. We were very happy with our Project Manager Josh. Whenever we had questions or concerns he was very forthcoming and available. Since this was our first major renovation we had some concerns but he was able to fix them all and not make us feel like we were bothering him. We are thankful for Josh helping to make this an exciting renovation that we are happy to show off! We have had other contractors come in since the job who have told us that they did a great job :)
- Company Response
We are happy you are happy. Your kind words will be shared with Josh and the team. Thank you. Enjoy the basement.