First let me say that my wife and I are extremely happy with how our basement turned out. The quality of the workmanship evident in the finishes, cabinetry, structure and lighting really shines through. There were some struggles along the way but the Penguin team always stepped up to ensure these issues were dealt with.
As others have mentioned, the BuilderTrend app is not used to it’s full potential. The calendar was never updated beyond the initial setup despite work getting moved and postponed. The ability to view/track/approve changes to the project and your outstanding balance is quite handy however.
All of the trades who came on site were consistently pleasant, respectful and very open to having me occasionally drop by to check out the progress and ask questions. When the majority of the work had been completed, Penguin sent a cleaning crew who did an exceptional job removing all dust and debris from the basement, literally mopping behind them as they left the house.
Our sincere thanks to Joseph our project manager who stepped in to help close out the project when the last few remaining tasks were struggling to get scheduled and completed. And lastly to Josh, who personally showed up to address all of the little deficiencies in the finishes. This project ended up taking approx 5 months, so admittedly my wife and I were not going to be satisfied with anything less than an immaculate finished product and Josh exceeded our expectations - thanks for putting in the effort the results speak for themselves!
- Approximate cost of services:
- $50.00
- Company Response
We are always happy to hear we made a customer happy. And we hear what some of our customer's are saying and we are cracking the whip throughout the company to make sure everyone updates the BuilderTrend app regularly. Some may be a little slow on the uptake, but we'll keep hounding them until we reach perfection. Our customers deserve no less. Enjoy the basement!