We are happy overall with the turnout of our basement, it looks amazing and is what we wanted. Juliano was the Project Manager we dealt with, he was pleasant and informative, he let us know who was doing what renovations and what day. The only issue we had was that the reno took a little longer than planned; and we have had our basement finished for over 2 months but still didn't have the showing of the basement.
- Approximate cost of services:
- $66,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are happy you are happy.
And yes, unfortunately, home renovation work can be an imperfectly timed business. Delays are usually related to items after substantial completion such as touch-ups, finishing items, or accessories, where timing can be affected by outside suppliers. It is one of the reasons, unlike some other basement contractors, that we don't offer a "basement in 3 weeks".
As for home showings, we have slowed them for the summer due to an unexpected influx of new customers. We may also be pulling out of some fall home shows. Our focus on hiring more people and more importantly training them properly is our focus at the moment to ensure we put our best foot forward for the Fall. As such, we will be increasing our basement showcase home showings in September through to November, and again starting in March. So you may get a call then, or you may only be asked to help schedule a photo shoot day.
Thanks for taking the time to post a review, we appreciate it and use all customer feedback to constantly evolve the company. Enjoy your basement!