I gave one score because they came back to fix their mistake. It was our biggest mistake to hire Penguin to do our basement. The cost was almost double the price other companies asked but we hired them hoping the workmanship and quality of their work correspond to their price. However, it turned out as a huge disappointment. Their poor communication and management skills made the whole project very stressful, and the final result is also not satisfying at all. From the beginning to the end, there was no one being responsible for the project and thus no one cared about getting it done right. Of course we had project manager but he was poorly trained and barely reachable. Long story short, we do not recommend this company. Not good for your soul.
- Approximate cost of services:
- $62,000.00
- Company Response
We are very sorry to read that your experience was unsatisfactory. We stand 100% behind our materials, but unfortunately, not every job proceeds without some challenges appearing. We like to believe that when that happens, issues are addressed as professionally and promptly as possible. We are reviewing our recent files and can find no red-flagged jobs that help us identify and reach out to you to address your concerns personally. We encourage you to contact the office directly, so that we may address any issues you may still have. As for pricing, we believe our estimates are accurate and our pricing competitive. And we encourage all potential clients to get multiple quotes against the same project scope and materials used. We thank you for taking the time to post a review, and again ask that you give our office a call to discuss your project in detail.