We chose Penguin to renovate our basement as we were impressed with how detailed the quoting process was and felt the communication process they had between ourselves, office staff, and trades seemed well organized. Overall, we were happy with the renovation process and how our basement turned out.
All of the trades that came to our home were great to work with, from the first day with the framing team to the last day of final touch ups. We appreciated the feedback from the design consultant prior to beginning (ex. adding more pot lights, relocating some elements) that created a better product in the end. Fabio especially was great to work with and ensured any final things we wanted fixed were done properly.
One issue we ran into was the removal of a water stack, the cost of which was overlooked during the quoting process. This additional cost concerned us as the work surrounding it was discussed prior to commencement of the build. We were able to bring our concerns forward to project management and the customer care team and were happy with the way the issue was resolved.
Overall, we had a positive experience with Penguin and are enjoying our newly finished basement.
- Approximate cost of services:
- $40,000.00
- Company Response
Thanks for the kind words Kayla. We do detail the quotes as much as we can to avoid surprised and unexpected charges we've heard so many complain about with contractors in general. As for communication, we're happy that you though it was well managed as this is the one area we've come to really needs constant attention and improvement. So it's nice when we see some payoff for that, thank you again. As you noted, in spite of our attempts to make everything perfect there's always that one thing that takes us by surprise. That's when a great client comes in. Thank you for being a great client. Enjoy your basement. And remember if anything needs attention, you do have a warranty.