We had been thinking of completing our basement for the last couple of years and went through several quotes from various people and companies. We are quite meticulous in addition to being cautious due to past negative experiences with tradesmen and wanted to ensure we do it right.
My husband found Penguin basement on Google, went through their website in great detail and read their reviews. We felt comfortable enough to call them at the beginning of March and speak with Ryan who directed us to Matthew.
From speaking with Matthew to Guy over Zoom, the whole project was explained to us step by step. Everything was finalized online through Zoom meetings, phone calls and emails and we didn't have to go anywhere.
Initially, the project was to start in the middle of June as they were extremely busy. I requested them to see if it could be done sooner as we didn't want to be stuck with renovations in the middle of summer after such a lengthy lockdown. Guy said that he would do his best to see if things could be moved a bit earlier.
It was quite surprising to receive a call from them within a couple of weeks, informing us that they could start the project in May and we can start planning the basement with Rodrigo and Stephanie. Everything was finalized in April and they even started the work a week ahead of schedule.
From then on it was like a revolving door! Different tradesmen came in, completed their work professionally and left quietly. All of them were extremely polite, well mannered and tried to keep the dust and dirt track to as minimum as they could. The project went smoothly and here we are, in the middle of June with a fully completed basement.
Once the cleanup was done, leaving the place spotlessly clean, Jon came in for the inspection & corrections and did an absolutely amazing job with the final touch ups. The project ended up with a Zoom call with Lisa to ensure everything was satisfactory from our perspective.
Of course, when there are so many different trades involved, there are bound to be some glitches but ours were miniscule and not worth mentioning here. Needless to say, these small issues were dealt with immediately.
We appreciate the work done by everyone at Penguin Basements and would definitely recommend them to anyone looking to get work done at such a professional level.
Wishing the company all the best in their future endeavors!
Sonita & Kulvir
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- Company Response
As we like to say, a well educated customer is our best client. And the best clients share there needs and concerns with us every step of the way so we can deliver our best. Thanks for the detailed review. We hope you enjoy your basement for many years to come.