Plumbing Express

Plumbing
Ottawa ON K1K 4J9
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Private User
Private User
Private User reviews Ottawa, ON
2/10

Basement downtube leak

Submitted a request for a quote via Homestars.com. No response until they showed up on site. No quote given prior to work. While job looks clean, amount charged was unbelievably high. Charged $225 to replace 18" of downtube and re-attached to existing PVC tube. Charged another $98 for 18 inches of material. Total $364.99.

Asked another reputable plumber on this site who did subsequent work (rated 5/5) about work Plumbing Express did and was told we were severely over-charged. The was not a rebuild...it was a re-attachment (see photo).

Talked to Jenn at PE with no call back. One hour of work. Kevin was with apprentice. Were we charged 2 x hourly and parts rate? Unbelievable.

Approximate cost of services:
$364.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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