Chris installed our Trane XR16 three years ago. The unit decided to stop working in the middle of this years' heat wave. After a recharge of refrigerant, we discovered that there was a major leak. Chris's preference was to simply replace the whole unit given how young it is but the Trane distributor here in Calgary refused to stand behind their product and insisted on only adhering to the warranty terms, which included Chris charging us for his time to repair. Being the kind of guy he is, he didn't and promptly went out to buy two portable units so we wouldn't be without AC during the hottest period of the summer. The only reason he had to do this was because the Trane distributor didn't have any parts and it took over two weeks to get them from the US. We can't thank Chris enough for what he did for us and the way he stood behind the product he had installed, unlike the manufacturer. If you need a quality, honest and professional company to deal with, Williams HVAC is simply the best. As for Trane products, we'll never use them again and there's a good reason why Williams HVAC doesn't either!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
John,
Thank you for your continued business and for sharing your experience so others can benefit. The true test of a company is how they respond when things don't go as planned, we will always do what we can for our clients and we pride ourselves on our post purchase service(s), when we say "complete coverage", we mean it. Cheers
Don Snow