I was pleasantly surprised by the customer service when I first walked in. There was someone immediately to greet me and I explained that I need my piano tuned as it was old and some of the chords were sounding a bit off. Normally, I've noticed that there's usually a fee to assess the piano and then tune it accordingly which can be very expensive but I found the Durham Music Centre to be quite helpful and the cost was cheap in comparison to other stored I checked.