Planet Home Improvement

Based on the many Homestars positive reviews, we contracted Sam & Planet to finish our basement, renovate a 2nd floor ensuite bathroom and a few minor things. He promised to finish the job in 8 weeks.

Sam did not show up for work every day, and always wanted money ahead of schedule. We were too nice to him at the beginning, acceded to his many requests for advances, and gave him second, third, fourth and many chances to complete the project. After 16 weeks (2x the 8 weeks he promised) of repeated broken promises and excuses, the project was nowhere near completion. We fired Sam, even though we had paid him more than 100% of the contract price by then.

We had to hire another contractor to finish the basement and all outstanding work. Second contractor estimated that Sam completed only 70% of the job. We also realized subsequently Sam did not pay all his trades for the work done even though we had paid him.

We would not recommend doing business with Sam and Planet Home Improvement.