I was hoping for better care and service from this company. I am very disappointed so far. I have a corner lot in Mississauga, Churchill Meadows and paid extra for premium service plan. I have had to call multiple times to get service.
FOLLOW-UP- I agree but come by and you will see what I mean. I dont mean to complain but until this day no one has come by yet to see whats going on and have only received a call to cancel a visit the day it rained. Customer service is very nice though. Most neighbors have better lawn with no service :(
- Approximate cost of services:
- $320.00
- Company Response
To better help you please email us your concerns and contact information. I am not sure what services you would need to call to receive but we are currently on schedule with all our services even though we have been delayed 1-2 week this season due to the snow we received early April. If you look at your service confirmation letter you would see a chart that shows you your visit schedules and would confirm that we are on track with all your visits.
You would have already received your aeration and we are getting through our weed control as we speak. As you know all the weeds pop up in 1 week and it is impossible to get to every customer in that time frame. The 1st weed spray runs from now until early June so if you have not received your spray yet it would be coming in the next few weeks. If you would like your weed control sooner you can always call us and let us know and we would rush your service within a week.
We take your satisfaction very seriously and we hope you will return to homestars and give us a positive update by the end of your season.